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mk rec training limited; Eccles; Vor Ort; GBP 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Generous annual leave

Birthday/celebration day

Employee Assistance Programme (EAP)

Mauve Academy learning portal

Annual training allowance

Hybrid working environment

Home setup allowance

Eye care benefits

Travel and events opportunities

Zusammenfassung

mk rec training limited in the United Kingdom is seeking an IVA Advisor to work closely with clients to understand their financial position, discuss income and expenditure, and recommend the most appropriate debt solutions.

You will handle inbound enquiries with empathy, capture full financial information, and strive to meet individual and team targets in a fast-paced environment, while maintaining high telephone standards.

Aufgaben

• Managing inbound, pre-qualified enquiries with empathy and professionalism
• Confidently handling objections while delivering excellent customer care
• Accurately capturing full income and expenditure information
• Reviewing each client's circumstances to identify the most suitable solution
• Staying focused on individual and team targets in a fast-paced environment
• Maintaining strong telephone standards and a supportive, client-first approach

Jobbeschreibung

As an IVA Advisor, you will work closely with clients to gain a full understanding of their financial position. This will involve detailed conversations around income, expenditure, and outstanding debts, allowing you to provide informed, responsible advice and recommend the most appropriate debt solution for each individual.

Key Duties

• Managing inbound, pre-qualified enquiries with empathy and professionalism
• Confidently handling objections while delivering excellent customer care
• Accurately capturing full income and expenditure information
• Reviewing each client's circumstances to identify the most suitable solution
• Staying focused on individual and team targets in a fast-paced environment
• Maintaining strong telephone standards and a supportive, client-first approach

Perks and Benefits

• Generous annual leave, plus public holidays based on location.
• Extra annual leave for your birthday or an alternative celebration day.
• Access to an Employee Assistance Programme (EAP) Pension plan with contributions from Mauve Group (where applicable).
• Opportunities for professional growth via Mauve Academy - our learning portal.
• Annual training allowance for career development.
• Hybrid working environment, with home setup allowance (where applicable).
• Optical benefits (£155/€180 toward eye tests, glasses, and lenses).
• Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.