IVA Advisor: Empathetic Debt Solutions & Growth

mk rec training limited; Altrincham; Ibrido; GBP 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual leave

Birthday leave

EAP access

Pension plan

Mauve Academy learning portal

Training allowance

Hybrid work environment

Home setup allowance

Eye care benefit

Travel opportunities

Team meet-ups

Descrizione del lavoro

Mk Rec Training Limited is seeking an IVA Advisor to work closely with clients to understand their financial position, discuss income and expenditure, and propose the most suitable debt solution. You will handle inbound enquiries with empathy and guide clients toward informed outcomes.

Responsibilities include accurately capturing income/expenditure, reviewing each case, meeting individual and team targets, and maintaining high telephone standards in a supportive, client-first environment.

Mansioni

• Managing inbound, pre-qualified enquiries with empathy and professionalism
• Confidently handling objections while delivering excellent customer care
• Accurately capturing full income and expenditure information
• Reviewing each client's circumstances to identify the most suitable solution
• Staying focused on individual and team targets in a fast-paced environment
• Maintaining strong telephone standards and a supportive, client-first approach

Descrizione del lavoro

Mk Rec Training Limited is seeking an IVA Advisor to work closely with clients to understand their financial position, discuss income and expenditure, and propose the most suitable debt solution. You will handle inbound enquiries with empathy and guide clients toward informed outcomes.

Responsibilities include accurately capturing income/expenditure, reviewing each case, meeting individual and team targets, and maintaining high telephone standards in a supportive, client-first environment.