ITIL Service Design & Transition Lead

Methods; Manchester; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Autonomy

Exciting project work

Leadership

Supportive environment

LinkedIn Learning

Wellness program

Flexible working

Social events

Holiday entitlement

Volunteer days

Pension plan

Life Assurance

Private medical insurance

Travel insurance

Parental leave

Season ticket loan

Job summary

Methods Business and Digital Technology Limited in Manchester is seeking a highly experienced Service Design and Introduction professional to oversee the planning and coordination of resources for transitioning services into operation.

You will design ITIL-based service support models, ensure capacity, information security, and continuity, and coordinate between projects, suppliers, and live services teams.

Qualifications

• Proven track record in service design/architecture and introduction.
• Experience delivering in high-pressured environments.
• ITIL Foundation Certificate (minimum) or Service Design Lifecycle module (preferable).
• Experience of SLA reporting, KPI dashboards and Trend Analysis.
• Supplier management experience.
• Experience in case management toolsets - preferably ServiceNow.
• Excellent working knowledge of Microsoft Office - particularly Excel.
• Proven experience in communicating with a variety of stakeholders at different levels.
• Strong Team working skills; able to work without supervision.

Responsibilities

• Create service designs in accordance with the agreed service level targets.
• Design and document ITIL based service support models.
• Contribute to efficiency and effectiveness of service delivery by adhering to standard models and non-functional requirements during on-boarding.
• Document the responsibilities of suppliers in service support and ensure alignment with contractual commitments.
• Coordinate between projects, suppliers, Service Operations, and live services teams.
• Update the Service Catalogue to maintain accurate information on all operational services.
• Ensure service designs follow standard approaches for Capacity, Availability, Information Security and IT Service Continuity Management.
• Identify Operational Level Agreements and underpinning contracts required to operate the service.
• Create or amend standard Service Designs, Service sheets and user-facing service collateral.
• Document process flows across all in-scope service support processes.

Skills

Service design

Service introduction

ITIL Foundation

SLA reporting

Supplier management

ServiceNow

Excel

Stakeholder comms

Tools

ServiceNow

Excel

Job description

Methods Business and Digital Technology Limited in Manchester is seeking a highly experienced Service Design and Introduction professional to oversee the planning and coordination of resources for transitioning services into operation.

You will design ITIL-based service support models, ensure capacity, information security, and continuity, and coordinate between projects, suppliers, and live services teams.