Service Design & ITIL Specialist – Flexible Work

Methods Business and Digital Technology; Newcastle upon Tyne; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Flexible working – home working and PT

Wellness – EAP 24/7

Pension – Salary Exchange

Life Assurance – 4x base salary

Job summary

Methods Business and Digital Technology Limited is seeking a Service Design/Introduction professional to coordinate resources and ensure smooth transition of services into live operation. The role emphasizes ITIL-aligned service design, documentation, and collaboration across projects, suppliers, and live teams.

The successful candidate will oversee design documentation, SL targets, and service catalog updates, with strong stakeholder communication and experience in ServiceNow and Excel.

Qualifications

• Proven experience and execution of service design/architecture and introduction.
• Experience in delivery in a high-pressured environment.
• ITIL Foundation Certificate (minimum) or Service Design Lifecycle module.
• Experience in SLA reporting, KPIs, Dashboard reporting and Trend Analysis.
• Supplier management experience.
• Experience in case management toolsets – preferably ServiceNow.
• Excellent working knowledge of Microsoft Office – Excel; stakeholder communication.

Responsibilities

• Plan and coordinate resources to ensure services are transitioned into service operation.
• Document service designs aligned with SL targets and ITIL processes.
• Create/maintain service design documentation and supplier responsibilities.
• Coordinate between projects, suppliers, Service Operations and live services teams.
• Update Service Catalogue with accurate information on operational services.
• Ensure capacity, availability, information security and ITSCM considerations in service designs.
• Identify required Operational Level Agreements and underpinning contracts.
• Create/amend standard Service Designs and user-facing service collateral.
• Document process flows across in-scope service support processes.

Skills

Service design/architecture

Delivery in high-pressured env

Stakeholder communication

Team collaboration

Self-management

Education

ITIL Foundation Certificate

Tools

ServiceNow

MS Excel

Job description

Methods Business and Digital Technology Limited is seeking a Service Design/Introduction professional to coordinate resources and ensure smooth transition of services into live operation. The role emphasizes ITIL-aligned service design, documentation, and collaboration across projects, suppliers, and live teams.

The successful candidate will oversee design documentation, SL targets, and service catalog updates, with strong stakeholder communication and experience in ServiceNow and Excel.