ITIL Process Leader: Drive Service Excellence

lloyds banking group; Leeds; Hybrid; GBP 83,000 - 99,000; Full time

Job summary

A leading UK bank is looking for an ITIL Process and Practice Lead to enhance its IT services. This pivotal role involves developing and implementing ITIL processes, leading a team of practitioners, and ensuring industry compliance. Successful candidates will have excellent leadership skills, a proven track record in ITIL practices, and strong analytical abilities. The position supports a hybrid working model, providing flexibility to balance work and personal life.

Benefits

Performance-based bonus

4% cash allowance

30 days of annual leave

Private medical cover

Generous pension contribution

Qualifications

• Proven experience in ITIL process development and implementation.
• Outstanding leadership skills with a history of mentoring and developing teams.
• Strong analytical abilities to evaluate process performance and identify areas for improvement.
• Excellent communication and collaboration skills to work effectively with diverse teams.

Responsibilities

• Develop, implement, and maintain ITIL processes across the organization.
• Lead and mentor a team of ITIL practitioners.
• Collaborate to identify and effectively implement standard methodologies.
• Monitor and evaluate the efficiency of ITIL processes.
• Drive continuous improvement initiatives to improve service delivery.

Skills

ITIL process development

Leadership skills

Analytical abilities

Communication skills

Collaboration skills

Proactive approach

Education

ITIL Foundation certification

ITIL Practitioner certification

Job description

A leading UK bank is looking for an ITIL Process and Practice Lead to enhance its IT services. This pivotal role involves developing and implementing ITIL processes, leading a team of practitioners, and ensuring industry compliance. Successful candidates will have excellent leadership skills, a proven track record in ITIL practices, and strong analytical abilities. The position supports a hybrid working model, providing flexibility to balance work and personal life.