Primark Customer Support Advisor - Italian Speaking

Concentrix; Belfast City District; Hybrid; GBP 14,000 - 21,000; Full time

Benefits offered by this job

28 days holidays

Refer a friend

Employee Assist Program

PUREGYM Discount

ESPP

AXA insurance discount

Job summary

Concentrix is hiring a Customer Support Advisor for its Primark team in Belfast. This full-time, hybrid role involves assisting customers via social media and email, resolving issues from missing orders to payment queries, and handling order modifications with a cheerful, professional approach.

Work is 40 hours per week on a rotational shift between 8am and 12am, Monday to Sunday, with 2 days in the Belfast office and 3 days remote. Benefits include 28 holidays and more.

Qualifications

• Minimum of 6 months customer service experience is required.
• Excellent Italian & English verbal and written skills are essential.
• Fully flexible between 8am–12am, Monday to Sunday.

Responsibilities

• Handle general inquiries from customers via social media and email.
• Address issues such as missing orders, payment concerns, product availability, and order modifications or cancellations.
• Maintain a friendly, empathetic, and professional demeanor while providing support.

Skills

Italian language

English language

Customer service

Job description

Experience the power of a game-changing career.

Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.

• Pay - Hourly rate of £12.75

• Location - Hybrid role with 2 days in our Belfast office and 3 days from the comfort of your own home!

• Address - 49 Eeast Bridge Street, Belfast BT1 3NR

• Full time permanent position – Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12am Monday to Sunday.

As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.

What’s in it for you

• 28 days paid holidays.

• Refer a friend incentive.

• Employee Assist Program- a range of support and resources, accessed free.

• PUREGYM Discount & 0% joining fee.

• Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)

• Discount on car and home insurance with AXA!

Concentrix is a great match if you:

• Excellent Italian & English verbal/written skills.

• Social media or content moderation experience (desired)

• Minimum of 6 months customer service experience (mandatory)

• Are fully flexible between 8am-12am (Midnight) - Monday to Sunday.

• Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home

• Have a spotless record, free from any credit, criminal or disciplinary issues

Experience the best version of you!

Concentrix is an equal opportunity employer

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Eligibility to work

In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.

Location:

GBR Belfast - Maysfield