Customer Support Advisor (Italian-speaking)

Concentrix; Belfast City District; Hybrid; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Discount on car and home insurance (AX

Refer a friend incentive

Employee Assist Program

Employee Stock Purchase Plan (ESPP)

Job summary

Concentrix is recruiting a Customer Support Advisor for our Primark team in Belfast. This full-time, permanent, hybrid role combines on-site days in Belfast City Centre with home working, across a 40-hour week on a rotating shift pattern from 8am to 12am, Monday to Sunday.

You will handle customer inquiries via social media and email, addressing missing orders, payments, product availability, and order changes or cancellations. Fluency in Italian and English is required.

Qualifications

• Minimum of 6 months customer service experience.
• Fluent in Italian and English.
• Fully flexible between 8am-12am (Mon-Sun).

Responsibilities

• Engage with customers via social media and email, handling inquiries such as missing orders, payment issues, product availability, and order changes or cancellations.

Skills

Customer service

Social media experience

Italian language

Job description

Experience the power of a game-changing career.

Do you have a passion for fashion and retail, paired with a love for online shopping? Concentrix is on the lookout for enthusiastic individuals to become part of our Primark team as Customer Support Advisors.

• Pay - Hourly rate of £12.75
• Hybrid model – A mix of days on site based in Belfast City Centre & the comfort of your own home.
• Full time permanent position – Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12am Monday to Sunday.

In this role, you'll engage with customers via social media and email, handling a range of inquiries such as missing orders, payment issues, product availability, and order changes or cancellations. We are looking for someone who can maintain a friendly and cheerful demeanour, while also being empathetic, patient, and professional.

For this role you MUST be able to speak and type fluently in ITALIAN & ENGLISH.

If you're fluent in these languages and are excited to join us, we'd love to hear from you!

What’s in it for you

• Discount on car and home insurance with AXA!
• Refer a friend incentive.
• Employee Assist Program- a range of support and resources, accessed free.
• Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)

Concentrix is a great match if you:

• Social media or content moderation experience (desired)
• Minimum of 6 months customer service experience (mandatory)
• Are fully flexible between 8am-12am (Midnight) - Monday to Sunday.
• Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home.

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you.

Concentrix is an equal opportunity employer

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Eligibility to work

In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.