Primark Customer Support Advisor - Dutch Speaking

Concentrix; Belfast City District; Híbrido; GBP 14.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days paid holidays

Refer a friend incentive

Employee Assist Program

PUREGYM Discount

ESPP

AXA insurance discount

Descripción de la vacante

Concentrix is hiring a Primark Customer Support Advisor in Belfast to manage customer inquiries via social media and email. The role is full-time, hybrid with 2 days in the Belfast office and 3 days at home, on a 40-hour rota between 8am and midnight, Monday to Sunday.

You will handle issues such as missing orders, payments, product availability and order modifications with a friendly, empathetic manner while maintaining professionalism. Fluency in Dutch and English is required.

Formación

• Minimum of 6 months customer service experience (mandatory).
• Excellent Dutch & English verbal and written skills.
• Fully flexible between 8am-12am (Mon-Sun).
• Broadband speed of at least 10Mbps and a private/distraction-free home workspace.
• Clean record free from credit, criminal or disciplinary issues.

Responsabilidades

• Address customer inquiries via social media and email.
• Handle issues such as missing orders, payment concerns, product availability, and order modifications or cancellations.

Conocimientos

Dutch language

English language

Descripción del empleo

Job Title

Primark Customer Support Advisor - Dutch Speaking

Job Description

Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.

• Pay - Hourly rate of £12.75
• Location - Hybrid role with 2 days in our Belfast office and 3 days from the comfort of your own home!
• Address - 49 Eeast Bridge Street, Belfast BT1 3NR
• Full time permanent position – Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12am Monday to Sunday.

As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.

What’s In It For You

• 28 days paid holidays.
• Refer a friend incentive.
• Employee Assist Program- a range of support and resources, accessed free.
• PUREGYM Discount & 0% joining fee.
• Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)
• Discount on car and home insurance with AXA!

Concentrix Is a Great Match If You

• Excellent Dutch & English verbal/written skills.
• Social media or content moderation experience (desired)
• Minimum of 6 months customer service experience (mandatory)
• Are fully flexible between 8am-12am (Midnight) - Monday to Sunday.
• Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home
• Have a spotless record, free from any credit, criminal or disciplinary issues

Concentrix is an equal opportunity employer

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Eligibility to work

In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.

Location:

GBR Belfast - Maysfield