Italian Sales Administrator

Workshop Recruitment; Sunbury-on-Thames; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Healthcare

Pension

Life assurance

On-site parking

Job summary

Workshop Recruitment is seeking an Italian Sales Administrator in Sunbury on Thames. You will support the EMEA Customer Service team, handling orders, quotations, shipment updates and ERP data management for UK and Italian customers.

The role requires fluent Italian and at least 2 years in customer service or administration, with strong attention to detail and good communication skills. Experience with SAP and Salesforce is beneficial. On-site work with competitive benefits included.

Qualifications

• Fluent Italian language required.
• 2+ years experience in customer service, administration or data entry.
• Excellent attention to detail and numerical accuracy.
• Strong written and verbal communication skills.
• Ability to learn ERP and CRM systems (SAP, Salesforce).
• Capable of managing multiple administrative tasks accurately and efficiently.

Responsibilities

• Process customer orders, sample requests and internal orders accurately.
• Prepare standard customer quotations and maintenance contract quotations.
• Monitor shipments and provide proactive delivery updates to customers.
• Support delayed or rerouted shipments and prepare dispatch documentation.
• Create and maintain accurate customer information within the ERP system.
• Assist with routine pricing and database updates.
• Provide customers with relevant compliance, quality and product certificates.
• Maintain accurate records and complete daily administrative workflows.

Skills

Italian language

Attention to detail

Communication skills

Multi-tasking

Tools

SAP

Salesforce

Job description

Italian Sales Administrator

Sunbury on Thames £28-32K + 25 Days Holiday + Healthcare + Pension + Life Assurance Full-Time, 37.5 Hours Permanent

Are you a Customer Service Administrator with strong attention to detail and experience supporting customers, orders and administrative processes with fluent Italian language skills? A well-established technology business is looking for an organised and customer-focused Customer Service Administrator to support its EMEA Customer Service team supporting UK and Italian customers. You will play an important role in keeping daily operations running smoothly, covering order processing, quotations, shipment tracking and accurate system administration. This is an excellent opportunity for a Customer Service Administrator looking to develop within commercial operations and customer support.

Job Responsibilities

• Process customer orders, sample requests and internal orders accurately.
• Prepare standard customer quotations and maintenance contract quotations.
• Monitor shipments and provide proactive delivery updates to customers.
• Support delayed or rerouted shipments and prepare dispatch documentation.
• Create and maintain accurate customer information within the ERP system.
• Assist with routine pricing and database updates.
• Provide customers with relevant compliance, quality and product certificates.
• Maintain accurate records and complete daily administrative workflows.

Skills & Knowledge Required

• Have 2+ years experience in customer service, administration or data entry.
• Fluent in Italian language
• Demonstrate excellent attention to detail and numerical accuracy.
• Possess strong written and verbal communication skills.
• Deliver a professional and customer-focused service.
• Be confident learning ERP and CRM systems such as SAP and Salesforce.
• Manage multiple administrative tasks accurately and efficiently.
• Work effectively within a collaborative customer service environment.
• Have knowledge of shipping processes or carrier portals such as DHL or UPS advantageous.

The successful Customer Service Administrator will receive 25 days holiday plus bank holidays, healthcare benefits, contributory pension, life assurance, income protection and on-site parking.