Italian-Speaking B2B Customer Operations Executive (Hybrid)

Language Business; Sunderland; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

25 days holiday (increasing withサービス)

Brand discounts

Family-friendly benefits

Health & wellbeing perks

Travel perks - season ticket loan, cy​

cycle to work, electric car scheme

Job summary

Language Business is seeking an Italian-speaking Customer Service Executive in Sunderland with a hybrid working pattern (4 days in the office). The role focuses on managing a portfolio of business accounts, ensuring smooth order-to-delivery processes and building strong relationships with Italian-speaking customers.

The ideal candidate will have fluent Italian, prior B2B customer service or order management experience, excellent communication skills, and the ability to handle multiple accounts

Qualifications

• Fluent Italian required
• Experience in B2B customer service or order management preferred
• Strong communication and relationship-building abilities
• Ability to manage multiple accounts in a fast-paced environment
• SAP experience is a plus

Responsibilities

• Be the primary contact for business customers
• Manage end-to-end order lifecycle from placement to fulfilment
• Organise and track orders ensuring accuracy and on-time delivery
• Coordinate stock allocation, logistics and distribution centre needs
• Provide regular updates to customers and resolve issues proactively
• Process order changes, cancellations, credits, debits, returns and value-added services

Skills

Italian language

B2B customer service

Order management

Communication

Account management

Tools

SAP

Job description

Language Business is seeking an Italian-speaking Customer Service Executive in Sunderland with a hybrid working pattern (4 days in the office). The role focuses on managing a portfolio of business accounts, ensuring smooth order-to-delivery processes and building strong relationships with Italian-speaking customers.

The ideal candidate will have fluent Italian, prior B2B customer service or order management experience, excellent communication skills, and the ability to handle multiple accounts