Trilingual Customer Service & Orders Advisor | Hybrid

French Selection; Watford; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

French Selection in Watford is seeking a Trilingual Customer Service Advisor fluent in Italian and another European language to join our team. You will manage the ordering process from enquiry to delivery and provide outstanding service in a hybrid work setting.

The role emphasizes handling accounts, preparing quotations and payment documents, coordinating deliveries, and liaising with other departments to meet client needs.

Qualifications

• Fluent in Italian and another European language (written and spoken).
• Experience in customer service or sales support.
• Proactive, confident and dynamic personality.
• Excellent communication and a team player.
• Computer literate with MS Office and Internet.
• Able to work in a fast-paced environment.

Responsibilities

• Manage the ordering process from enquiry to delivery.
• Provide excellent customer service and respond promptly to inquiries.
• Manage existing accounts and client contract information in the database.
• Prepare payment documentation, quotations and credit or debit notes.
• Coordinate deliveries and update clients accordingly.
• Liaise with other departments on client requirements or changes.

Skills

Customer service

Sales support

Communication

Team player

Fast-paced

Tools

MS Office

Internet

Job description

French Selection in Watford is seeking a Trilingual Customer Service Advisor fluent in Italian and another European language to join our team. You will manage the ordering process from enquiry to delivery and provide outstanding service in a hybrid work setting.

The role emphasizes handling accounts, preparing quotations and payment documents, coordinating deliveries, and liaising with other departments to meet client needs.