IT & Technology specialist @THE OUTNET

THE OUTNET.COM; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury fashion retailer in Greater London seeks an IT & Technology Specialist to enhance the tech experience for its teams. This hands-on role involves providing IT support, troubleshooting issues, and managing technology processes. Candidates should have over 3 years in IT support, strong knowledge of hardware, and experience with user accounts. The position aims to promote productivity and facilitate employee onboarding in a modern tech environment.

Qualifications

• Over 3 years in IT support, service desk, or technology role.
• Strong knowledge of end-user hardware and workplace applications.
• Experience managing user accounts and access controls.

Responsibilities

• Act as the first point of contact for IT and workplace technology issues.
• Troubleshoot and resolve employee technology issues.
• Support employee onboarding and offboarding from a technology perspective.
• Collaborate with internal teams and external vendors to manage services.
• Develop and implement a structured IT ticketing system.
• Manage business hardware and software licensing needs.
• Support implementation of new tools and systems.

Skills

IT support experience

Troubleshooting skills

Knowledge of operating systems

Customer service orientation

Job description

THE OUTNET is the online destination for luxury fashion from previous seasons. Since 2009, it has showcased style that lasts by offering past-season womenswear and menswear, including exclusive capsules, from world-leading designer brands. With a strong focus on extending the life of luxury, THE OUTNET delivers a curated edit of exceptional fashion at up to 70% off, combining timeless style with a more responsible approach to retail.

As THE OUTNET continues its journey, we are looking for an IT & Technology Specialist to support and enhance the day-to-day technology experience for our teams.

This is a hands-on, highly visible role, acting as the first point of contact for IT-related support while also helping to establish core workplace technology processes, systems, and standards.

You’ll play an important part in enabling productivity, supporting onboarding, and helping shape a modern, efficient tech environment.

Key Responsibilities

• Act as the first point of contact for all IT and workplace technology issues
• Troubleshoot and resolve employee technology issues in a timely and user-focused manner
• Support employee onboarding and offboarding from a technology perspective
• Work closely with internal teams and external vendors to resolve issues and manage services
• Develop and implement a structured IT ticketing system
• Manage the business hardware and software licensing needs
• Support the implementation of new tools and systems as the business evolves

The Type of Person We Are Looking For

• 3+ years in an IT support, service desk, or workplace technology role
• Strong hands-on knowledge of end-user hardware, operating systems, and common workplace applications
• Experience managing user accounts, licences, and access controls