IT Support Technician

Free-Work UK; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

Free-Work UK is seeking an IT Support Technician to join our UK division, supporting users both at the Central London head office and across UK offices. The role emphasizes high service standards, information security, and ongoing IT improvements.

You will work under the Director of Information Technology, with opportunities for personal growth in a fast-growing group. The ideal candidate has 3 years of relevant experience and a strong background in MS Office and Azure.

Qualifications

• 3 years experience in a similar IT support role.
• Experience supporting MS Office 2019+
• Experience with Windows and Mac devices
• Familiarity with Azure Active Directory
• Strong documentation and reporting skills

Responsibilities

• Provide first line support to users in person and remotely.
• Set up and configure hardware, patching and upgrades.
• Support AV/conference room equipment and printers.
• Monitor and maintain local networking equipment.
• Maintain backup infrastructure and designated cloud backups.
• Report progress to senior management on tasks.
• Configure and monitor core IT systems.
• Manage IT processes: ticketing, inventories, licenses.
• Joiner-Mover-Leaver processes and lifecycle management.
• Assist with data migrations and office changes.

Skills

MS Office

AzureAD

Endpoint management

Documentation

Communication

Tools

MS365

Azure AD

Box

Airtable

Zoom

Slack

Salesforce

Google Workspace

Job description

IT Support Technician – UK

Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia.

They are looking to hire an IT Support Technician to work within the UK division of the business.

This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group.

The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK.

The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management.

Our current core tech stack consists of MS365 + Azure AD, box.com, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products.

Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus.

We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems.

Specific Tasks Will Include

• First line support for users both in person and via support channels. Resolve or elevate issues
• Hardware setup and configuration, patching and upgrades
• Support audio-visual / conference room equipment and printers
• Monitoring and maintaining local networking equipment such as access points, firewalls etc
• Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations.
• Provide timely report to senior management on progress of dedicated tasks, or on-going activities.
• Configuration and monitoring of core systems
• Administration for IT processes such as:
• Support ticketing
• Equipment inventories
• Hardware purchases, repairs and disposals
• Joiner-Mover-Leaver process
• Managing license count
• Assisting with change projects such as data migration, office reconfiguration and platform or service changes

Personal Attributes

Detail and precision in aspects of approach to tasks

Ability to prioritise conflicting workflows

Team player, ability to communicate effectively with non-technical users and senior management

Excellent presentation and time keeping

Experience

3 years experience in equivalent setting

Microsoft Office 2019+ support essential

Mac (iOS) support exposure desirable

Exposure to endpoint device management systems desirable S Azure support essential

Good documentation and analytical skills, with a passion for end-user satisfaction.

Evidence of commitment to training and knowledge

The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK.

The salary is in the range £30K - £35K.