Information Technology Support Coordinator

Ryder Reid Legal; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Ryder Reid Legal in London is seeking an IT Support professional to join a highly regarded IT team. The role blends hands-on technology support, user coaching and guidance on adoption, while promoting best practices and security.

You will be the trusted point of contact for end users, helping to improve efficiency, deliver training, and collaborate with wider IT teams to resolve issues and drive continuous improvement.

Qualifications

• Approximately 3 years of IT support experience.
• Experience in a law firm or professional services is advantageous.
• Strong working knowledge of Microsoft Office applications.
• Excellent communication and interpersonal skills.
• An organised, detail-oriented approach and ability to prioritise under pressure.
• IT-related degree beneficial but not essential.

Responsibilities

• Provide hands-on support for IT systems, applications and devices.
• Assist users with Microsoft Office, document management systems and other business-critical applications.
• Deliver training and guidance to improve technology adoption and user proficiency.
• Respond to and elevate technical issues through the service management platform.
• Collaborate with wider IT teams to ensure efficient issue resolution.
• Identify trends, recurring issues and opportunities for process improvements.
• Promote technology best practices, security standards and firm policies.
• Build strong relationships with stakeholders across the business and provide high levels of customer service.

Skills

IT support

MS Office proficiency

Communication skills

Problem solving

Organisational skills

Stakeholder engagement

Education

IT degree beneficial

Job description

The Opportunity

This role sits within a highly regarded IT team and offers a blend of:

• Technology support and troubleshooting
• User training and coaching
• Technology adoption and best practice guidance
• Process improvement and problem solving
• Stakeholder engagement across the business

You'll become a trusted point of contact for end users, helping to drive technology usage, improve efficiency, and enhance the overall user experience.

Key Responsibilities

• Provide hands-on support for a range of technologies, applications and devices
• Assist users with Microsoft Office, document management systems and other business-critical applications
• Deliver training, coaching and guidance to improve technology adoption and user proficiency
• Respond to and elevate technical issues through the service management platform
• Work closely with wider IT teams to ensure efficient issue resolution
• Identify trends, recurring issues and opportunities for process improvements
• Promote technology best practices, security standards and firm policies
• Build strong relationships with stakeholders across the business and provide a high level of customer service

What They're Looking For

• Approximately 3 years' experience in an IT support role
• Experience gained within a law firm, professional services environment or other customer-focused organisation would be advantageous
• Strong working knowledge of Microsoft Office applications
• Excellent communication and interpersonal skills
• A positive attitude, willingness to learn and strong problem-solving ability
• Highly organised with strong attention to detail
• Able to prioritise effectively and work calmly under pressure
• IT-related degree beneficial but not essential

Why Consider This Role?

• Opportunity to move beyond a traditional helpdesk position
• Exposure to a broad range of technologies and business stakeholders
• Supportive team environment with excellent learning opportunities
• High level of responsibility and visibility within the business
• Clear opportunity to develop your technical and professional skill set
• Competitive salary and benefits package

Working Arrangements

• Location: London
• Office Attendance: 5 days per week
• Hours: Typically 8:30am-5:00pm or 9:30am-6:00pm, depending on business requirements and events

If you're an ambitious IT support professional looking for a role where you can build relationships, develop your technical expertise and make a real impact within a prestigious international organisation, we'd love to hear from you.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.