IT & Technology specialist @THE OUTNET

THE OUTNET.COM; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury fashion retailer in Greater London is seeking an IT & Technology Specialist to enhance the technology experience for teams. This role involves troubleshooting IT issues, supporting onboarding, and implementing technology processes. The ideal candidate has over 3 years of IT support experience, strong knowledge of hardware and software, and experience managing user accounts and licenses. This position is hands-on and aims to create an efficient tech environment.

Qualifications

• 3+ years in an IT support, service desk, or workplace technology role.
• Strong hands-on knowledge of end-user hardware, operating systems, and applications.
• Experience managing user accounts, licenses, and access controls.

Responsibilities

• Act as the first point of contact for all IT issues.
• Troubleshoot and resolve employee technology issues.
• Support employee onboarding and offboarding.
• Work with teams and vendors to manage services.
• Implement a structured IT ticketing system.
• Manage hardware and software licensing.
• Support new tools and systems implementation.

Skills

IT support

Troubleshooting

User account management

License management

Job description

THE OUTNET is the online destination for luxury fashion from previous seasons. Since 2009, it has showcased style that lasts by offering past-season womenswear and menswear, including exclusive capsules, from world-leading designer brands. With a strong focus on extending the life of luxury, THE OUTNET delivers a curated edit of exceptional fashion at up to 70% off, combining timeless style with a more responsible approach to retail.

As THE OUTNET continues its journey, we are looking for an IT & Technology Specialist to support and enhance the day-to-day technology experience for our teams.

This is a hands-on, highly visible role, acting as the first point of contact for IT-related support while also helping to establish core workplace technology processes, systems, and standards.

You’ll play an important part in enabling productivity, supporting onboarding, and helping shape a modern, efficient tech environment.

Key Responsibilities

• Act as the first point of contact for all IT and workplace technology issues
• Troubleshoot and resolve employee technology issues in a timely and user-focused manner
• Support employee onboarding and offboarding from a technology perspective
• Work closely with internal teams and external vendors to resolve issues and manage services
• Develop and implement a structured IT ticketing system
• Manage the business hardware and software licensing needs
• Support the implementation of new tools and systems as the business evolves

The Type of Person We Are Looking For

• 3+ years in an IT support, service desk, or workplace technology role
• Strong hands-on knowledge of end-user hardware, operating systems, and common workplace applications
• Experience managing user accounts, licences, and access controls