IT Support

CBSbutler; Reading; Hybrid; GBP 41,000 - 48,000; Full time

Job summary

CBSbutler is seeking an IT Support professional for a predominantly onsite role in Reading with some hybrid work. The role involves hands-on support to end users across the EMEA region, handling incidents and requests, and contributing to IT projects.

You’ll work with Windows, macOS, and iOS devices, using ServiceNow and Microsoft 365. A proactive, learning-minded candidate with strong customer service is ideal.

Qualifications

• Experience in IT support or workplace technology.
• Experience supporting users in enterprise environments.
• Familiarity with ITIL concepts is beneficial.

Responsibilities

• Provide professional IT support onsite and remotely.
• Manage incidents and requests via ServiceNow, Teams, and email.
• Resolve hardware, software, and connectivity issues on Windows, macOS, and iOS.
• Perform IMAC activities: onboarding, moves, decommissioning.
• Support office IT operations and meeting rooms.

Skills

Can Do / Can Learn attitude

Customer service

Problem solving under pressure

Time management

Teamwork

Continuous learning

Education

Relevant degree or equivalent experience

Tools

ServiceNow

Microsoft 365

Intune / Jamf

Azure / AWS

Job description

IT Support +12 months + +Predominantly on site in Reading - some hybrid work +£30-£35 ph +Inside IR35 Role overview You’ll work closely with a small, experienced group of IT professionals providing high-quality, customer-focused IT support to end users across the EMEA region. The role is hands-on and varied. Support is delivered face to face, remotely, and through collaboration with global IT teams. You’ll handle day-to-day support, contribute to projects, and help keep our office and user environments running smoothly. We’re looking for someone who enjoys solving problems, cares about user experience, has a "can do / can learn" attitude and wants to keep learning as technology evolves.

What you’ll do

• Provide professional, friendly IT support to end users, both onsite and remotely
• Manage incidents, requests, and tasks through ServiceNow, Microsoft Teams, and email
• Resolve hardware, software, and connectivity issues across Windows, macOS, and mobile devices (primarily iOS)
• Perform IMAC activities such as new starter setups, desk moves, equipment swaps, and decommissioning
• Support office IT operations, including meeting rooms, peripherals, and shared spaces
• Assist with local and regional IT projects, from office changes to infrastructure refreshes
• Ship / Send equipment via courier services as and when required
• Contribute to documentation and knowledge articles to improve support quality and consistency
• Provide remote hands support when required, including basic datacentre or comms-room tasks

Technology and tools

• Windows and macOS endpoints
• Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
• Mobile device management tools such as Intune or Jamf
• ServiceNow or comparable ITSM platforms
• Basic networking concepts (TCP/IP, DNS, DHCP)
• Backup and data protection solutions
• Exposure to Azure or AWS is a plus

AI and automation mindset You don't need to be an AI expert. We value curiosity and practical thinking. You should be interested in how AI tools can improve productivity, support workflows, and assist with troubleshooting using platforms such as Microsoft 365.

What we’re looking for

• "Can Do / Can Learn" attitude
• Strong customer service and communication skills
• Calm, structured problem-solving under pressure
• Good time management and prioritisation
• Ability to work independently and as part of a team
• Genuine interest in technology and continuous learning
• Experience supporting users in an enterprise environment
• Fluent English Experience and background
• Several years of experience in IT support or workplace technology
• Experience in a global or multi-site organisation is an advantage
• Familiarity with ITIL concepts is beneficial
• Relevant degree or equivalent experience