HR and Office Operations Manager @THE OUTNET

THE OUTNET.COM; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A luxury fashion retailer in Greater London is seeking an experienced HR Manager to support its people agenda during significant change. This role involves leading the implementation of core HR systems, developing scalable HR policies, and managing employee benefits. The ideal candidate will have over 5 years of experience in a fast-paced environment with strong knowledge of UK employment law. You'll contribute to shaping the company's culture and ensure a great employee experience in a modern workplace environment.

Qualifications

• At least 5 years experience as an HR Manager in a fast-paced environment.
• Proven track record of implementing HR systems.
• Strong knowledge of UK employment law and HR best practices.

Responsibilities

• Lead HR systems implementation and management.
• Develop scalable HR policies and processes.
• Manage employee benefits and support recruitment.
• Oversee daily office operations and compliance.

Skills

HR management

UK employment law

HR systems implementation

Talent management

Recruitment

Employee experience

Job description

THE OUTNET is the online destination for luxury fashion from previous seasons. Since 2009, it has showcased style that lasts by offering past-season womenswear and menswear, including exclusive capsules, from world-leading designer brands. With a strong focus on extending the life of luxury, THE OUTNET delivers a curated edit of exceptional fashion at up to 70% off, combining timeless style with a more responsible approach to retail.

As THE OUTNET continues its journey, we are seeking an experienced HR Manager to play a critical role in supporting the people agenda during a period of significant change.

This is a unique opportunity to build and embed modern HR foundations, implement new systems and ways of working, and actively contribute to the development of a strong, inclusive, and high-performance culture.

You will work closely with leaders across the business to ensure our people strategy supports both immediate needs and long-term growth

Key Responsibilities

HR Foundations & Systems

• Lead the implementation and ongoing management of core HR systems, including HRIS and payroll
• Establish clear, scalable HR policies and processes that support consistency and employee experience
• Manage employee benefit programs, overseeing health insurance, life assurance and group income protection

People Agenda & Employee Experience

• Partner with leadership to help define and deliver the people agenda aligned to business priorities
• Actively contribute to shaping talent management, performance, and development frameworks
• Lead end-to-end recruitment, working with agencies and hiring managers
• Support organisational change, restructures, and transformation projects

Office Operations

• Oversee day-to-day office operations to ensure smooth, well-functioning, and engaging workplace environment
• Act as key point of contact for office-related suppliers and service providers
• Support office planning, facilities coordination, and health & safety compliance
• Partner with IT and Finance to support onboarding and employee lifecycle activities

The Type of Person We Are Looking For

• 5+ years in a generalist HR Manager role within a fast-paced environment
• Experience implementing HR systems and building HR processes from the ground up
• Strong knowledge of UK employment law and HR best practice
• Passionate about people, culture, and creating great employee experiences