IT & Workplace Technology Specialist | User-First Support

THE OUTNET.COM; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury fashion retailer in Greater London seeks an IT & Technology Specialist to enhance the tech experience for its teams. This hands-on role involves providing IT support, troubleshooting issues, and managing technology processes. Candidates should have over 3 years in IT support, strong knowledge of hardware, and experience with user accounts. The position aims to promote productivity and facilitate employee onboarding in a modern tech environment.

Qualifications

• Over 3 years in IT support, service desk, or technology role.
• Strong knowledge of end-user hardware and workplace applications.
• Experience managing user accounts and access controls.

Responsibilities

• Act as the first point of contact for IT and workplace technology issues.
• Troubleshoot and resolve employee technology issues.
• Support employee onboarding and offboarding from a technology perspective.
• Collaborate with internal teams and external vendors to manage services.
• Develop and implement a structured IT ticketing system.
• Manage business hardware and software licensing needs.
• Support implementation of new tools and systems.

Skills

IT support experience

Troubleshooting skills

Knowledge of operating systems

Customer service orientation

Job description

A luxury fashion retailer in Greater London seeks an IT & Technology Specialist to enhance the tech experience for its teams. This hands-on role involves providing IT support, troubleshooting issues, and managing technology processes. Candidates should have over 3 years in IT support, strong knowledge of hardware, and experience with user accounts. The position aims to promote productivity and facilitate employee onboarding in a modern tech environment.