IT Technician: Remote & Onsite Support

Red Recruitment Solutions; Shrewsbury; On-site; GBP 22,000 - 28,000; Full time

Job summary

A specialist recruitment agency is looking for an IT Technician to provide technical support for users both onsite and remotely. The role requires hands-on experience in troubleshooting hardware and software issues, and the capability to manage support requests effectively. Successful candidates will offer proactive solutions and ensure adherence to IT standards. This is a full-time, permanent position with a competitive salary ranging from £22,000 to £28,000 based on experience, providing further opportunities for career growth.

Qualifications

• Experience in providing technical support for hardware and software.
• Ability to work independently and manage multiple issues.
• Familiarity with asset and inventory management.

Responsibilities

• Provide first line support for all users.
• Take ownership of user problems and ensure resolutions.
• Maintain IT equipment and manage software deployments.
• Ensure documentation of site configuration and user accounts.

Skills

Technical support skills

Problem-solving aptitude

Communication skills

Tools

Helpdesk software

Remote support tools

Job description

A specialist recruitment agency is looking for an IT Technician to provide technical support for users both onsite and remotely. The role requires hands-on experience in troubleshooting hardware and software issues, and the capability to manage support requests effectively. Successful candidates will offer proactive solutions and ensure adherence to IT standards. This is a full-time, permanent position with a competitive salary ranging from £22,000 to £28,000 based on experience, providing further opportunities for career growth.