IT Support Apprentice: Launch Your Tech Troubleshooting Career

Back TO Work; Selby; On-site; GBP 22,000 - 30,000; Full time

Job summary

Back TO Work is seeking a motivated IT services team member in North Yorkshire to provide user support across the organisation. The role covers incident handling, problem resolution, and proactive communication with users and teams.

You will troubleshoot a range of technologies including Outlook, VMware, Office365, Citrix, and mobile platforms, while maintaining documentation and contributing to process improvements within the IT department.

Qualifications

• Experience handling IT incidents and user support.
• Ability to investigate and resolve issues and escalate when needed.
• Familiarity with business IT processes and incident management.

Responsibilities

• Act as first point of contact for IT incidents and user requests.
• Record and log calls, monitor incident queues, and update callers on progress.
• Support and troubleshoot Worksite, Outlook, VMware, and Office applications.

Skills

Independent

Team work

Organisational skills

Communication skills

Self-Motivated

Technology passion

Tools

Worksite

Outlook

Workshare

Enterprise Vault

AnyConnect

VMware

Microsoft Office 2010

Intelligent Hub

Intune

Office365

Citrix

Job description

Back TO Work is seeking a motivated IT services team member in North Yorkshire to provide user support across the organisation. The role covers incident handling, problem resolution, and proactive communication with users and teams.

You will troubleshoot a range of technologies including Outlook, VMware, Office365, Citrix, and mobile platforms, while maintaining documentation and contributing to process improvements within the IT department.