IT Technician: Hands-On IT Support & Growth

SHV Holdings NV; Compton; Remote; GBP 23,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Cycle to work scheme

Pension contributions

Job summary

Trouw Nutrition, part of Nutreco, is hiring an IT Technician to support colleagues at the Ashbourne site and remote staff. You’ll handle first/second-line support, Windows OS and Microsoft Office, and assist with manufacturing IT systems and onboarding new starters.

We value problem-solving, clear communication, and a hands-on attitude in both office and manufacturing settings. Weekdays 08:30–17:30 with occasional weekend support may be required.

Qualifications

• IT degree or relevant IT qualification, apprenticeship or 1–2 years of experience in a similar role.
• Experience supporting end users and troubleshooting hardware and software issues.
• Good knowledge of Microsoft Windows and Microsoft Office applications.
• Strong communication skills and a customer-focused approach.
• Practical, hands-on attitude and willingness to work in office and manufacturing environments.
• Collaborative mindset and enthusiasm to learn.
• Able to work Monday to Friday 08:30–17:30 at the Ashbourne site.
• Willing to support with very occasional weekend work as needed.

Responsibilities

• Act as a first point of contact for IT support requests, both remotely and face-to-face.
• Provide first and second-line support for desktops, laptops, printers, mobile devices and other IT equipment.
• Troubleshoot and resolve hardware, software, network and user access issues.
• Install, configure and maintain Windows operating systems, Microsoft applications and business systems.
• Assist with the setup of new starters, including user accounts, permissions, hardware and workstation configuration.
• Assist with the maintenance and support of manufacturing IT systems, machine controls and factory-based technology.
• Monitor and maintain IT equipment inventories, documentation and knowledge base resources.
• Assist with software rollouts, technology upgrades and continuous improvement projects.
• Perform root cause analysis, identify recurring issues and help implement long-term solutions.
• Support IT security activities, including patching, antivirus management and adherence to data protection policies.
• Work closely with colleagues across the business, explaining technical issues in a clear and user-friendly way while delivering excellent customer service.

Skills

End user support

Microsoft Windows

Microsoft Office

Customer service

Problem solving

Education

IT degree / relevant IT qualification / apprenticeship

Job description

Trouw Nutrition, part of Nutreco, is hiring an IT Technician to support colleagues at the Ashbourne site and remote staff. You’ll handle first/second-line support, Windows OS and Microsoft Office, and assist with manufacturing IT systems and onboarding new starters.

We value problem-solving, clear communication, and a hands-on attitude in both office and manufacturing settings. Weekdays 08:30–17:30 with occasional weekend support may be required.