IT Technician

Frank Wright Ltd; Compton; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Cycle to work scheme

Pension contributions

Job summary

Nutreco is seeking an IT Technician to join our Ashbourne site and support a hybrid workforce across general IT systems and specialist manufacturing technology.

You will be the first point of contact for IT issues, handling desktops, laptops, printers, and devices, while assisting with set‑ups for new starters and contributing to security tasks.

Qualifications

• IT degree or relevant IT qualification or apprenticeship.
• 1–2 years in a similar role.
• Experience supporting end users and troubleshooting hardware/software.
• Strong knowledge of Windows and Microsoft Office.

Responsibilities

• Serve as first point of contact for IT support, remote and on-site.
• Provide 1st/2nd line support for desktops, laptops, printers, and devices.
• Troubleshoot hardware, software, network, and access issues.
• Install and maintain Windows OS, Microsoft apps, and business systems.
• Assist with new starter setup and user accounts.
• Support manufacturing IT systems and factory tech.
• Maintain IT equipment inventories and knowledge base.
• Assist with software rollouts and upgrades, and long-term fixes.
• Support IT security activities including patching and antivirus.
• Explain technical issues clearly to users and deliver good service.

Skills

End-user support

Troubleshooting hardware

Windows OS

MS Office

Communication

Customer-focused

Team player

Education

IT degree

Relevant IT qualification

Completed apprenticeship

Job description

Job Description

Why Join Us Get ready to Own your development as an IT Technician at Trouw Nutrition, a Nutreco company. As part of a global leader in animal nutrition, you'll join a business that's feeding the future while investing in the growth of its people. This is a fantastic opportunity to build broad IT experience across both modern business systems and specialist manufacturing technologies, supported by an experienced team that will help you learn, develop and grow. Own your development, Own your skills and Own your future.

What You’ll Do

Reporting to the Business IT Manager, you’ll provide support to colleagues across our Ashbourne site and remote workforce. This is a hands‑on role offering exposure to a wide range of technologies, from Microsoft platforms and end‑user support through to specialist manufacturing systems and factory‑based technology.

• Act as a first point of contact for IT support requests, both remotely and face‑to‑face.
• Provide first and second‑line support for desktops, laptops, printers, mobile devices and other IT equipment.
• Troubleshoot and resolve hardware, software, network and user access issues in a timely and professional manner.
• Install, configure and maintain Windows operating systems, Microsoft applications and business systems.
• Support the setup of new starters, including user accounts, permissions, hardware and workstation configuration.
• Assist with the maintenance and support of manufacturing IT systems, machine controls and factory‑based technology.
• Monitor and maintain IT equipment inventories, documentation and knowledge base resources.
• Assist with software rollouts, technology upgrades and continuous improvement projects across the site.
• Perform root cause analysis, identify recurring issues and help implement long‑term solutions.
• Support IT security activities, including patching, antivirus management and adherence to data protection policies.
• Work closely with colleagues across the business, explaining technical issues in a clear and user‑friendly way while delivering excellent customer service.

Who We’re Looking For

We’re looking for someone who is eager to learn, enjoys solving problems and is ready to take ownership of their development. This is an excellent opportunity for somebody early in their IT career who wants variety, responsibility and exposure to a wide range of technologies.

• An IT degree, relevant IT qualification, completed apprenticeship or 1‑2 years of experience in a similar role.
• Experience supporting end users and troubleshooting hardware and software issues.
• Good knowledge of Microsoft Windows and Microsoft Office applications.
• Strong communication skills and a customer‑focused approach.
• A practical, hands‑on attitude and willingness to work within both office and manufacturing environments.
• A collaborative mindset and enthusiasm to learn.
• Able to work Monday to Friday 0830 – 1730 at our Ashbourne site.
• Willing to support with very occasional weekend work as and when needed.

What You’ll Receive

• The opportunity to learn from an experienced IT team and gain exposure to a diverse technology landscape.
• Access to learning and development opportunities across Nutreco and the wider SHV Group.
• 25 days of annual leave per year.
• Access to the cycle to work scheme.
• Pension contributions.

How and Why to Find Out More

If you’re looking for a role where no two days are the same, where you’ll gain exposure to a wide range of technologies and where your development is genuinely supported, we’d love to hear from you. This is an excellent opportunity to build your IT career within a global organisation whilst making a meaningful contribution to our operations and purpose of Feeding the Future. Get ready to Own your development, Own your future and Own your career.

Our organisation

Trouw Nutrition is the global leader in innovative feed specialties, premixes and nutritional services for the animal nutrition industry. Trouw Nutrition provides species‑specific nutritional solutions consisting of feed concepts, products and nutritional know‑how. The unique combination of products, models and services Trouw Nutrition offers, boosts productivity and supports animal health through all life stages, contributing to our customers’ peace of mind. Trouw Nutrition’s nutrition solutions have met the need of farmers and home‑mixers, feed producers, integrators and distributors. Trouw Nutrition has locations in 25 countries and around 5000 employees. Our mission is Feeding the Future.

Equal Opportunity Employer

Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.

Nutreco

Nutreco is a global leader in animal nutrition and aquafeed. Our advanced nutritional solutions are at the origin of food for millions of consumers worldwide. Its two global company brands Skretting (aqua feed) and Trouw Nutrition (animal nutrition) have sales in over 90 countries. Our purpose Feeding the Future captures a big challenge: feeding 9 billion people in 2050. Our responsibility is twofold: we need to make a significant contribution to meeting the rapid increase in worldwide demand for food; on the other hand, we need to find the right balance in order that we can realize growth while making also responsible choices for people and planet.

To know more about us, please visit our website https://www.nutreco.com.