IT Technician

SHV Holdings NV; Compton; Remote; GBP 23,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Cycle to work scheme

Pension contributions

Job summary

Trouw Nutrition, part of Nutreco, is hiring an IT Technician to support colleagues at the Ashbourne site and remote staff. You’ll handle first/second-line support, Windows OS and Microsoft Office, and assist with manufacturing IT systems and onboarding new starters.

We value problem-solving, clear communication, and a hands-on attitude in both office and manufacturing settings. Weekdays 08:30–17:30 with occasional weekend support may be required.

Qualifications

• IT degree or relevant IT qualification, apprenticeship or 1–2 years of experience in a similar role.
• Experience supporting end users and troubleshooting hardware and software issues.
• Good knowledge of Microsoft Windows and Microsoft Office applications.
• Strong communication skills and a customer-focused approach.
• Practical, hands-on attitude and willingness to work in office and manufacturing environments.
• Collaborative mindset and enthusiasm to learn.
• Able to work Monday to Friday 08:30–17:30 at the Ashbourne site.
• Willing to support with very occasional weekend work as needed.

Responsibilities

• Act as a first point of contact for IT support requests, both remotely and face-to-face.
• Provide first and second-line support for desktops, laptops, printers, mobile devices and other IT equipment.
• Troubleshoot and resolve hardware, software, network and user access issues.
• Install, configure and maintain Windows operating systems, Microsoft applications and business systems.
• Assist with the setup of new starters, including user accounts, permissions, hardware and workstation configuration.
• Assist with the maintenance and support of manufacturing IT systems, machine controls and factory-based technology.
• Monitor and maintain IT equipment inventories, documentation and knowledge base resources.
• Assist with software rollouts, technology upgrades and continuous improvement projects.
• Perform root cause analysis, identify recurring issues and help implement long-term solutions.
• Support IT security activities, including patching, antivirus management and adherence to data protection policies.
• Work closely with colleagues across the business, explaining technical issues in a clear and user-friendly way while delivering excellent customer service.

Skills

End user support

Microsoft Windows

Microsoft Office

Customer service

Problem solving

Education

IT degree / relevant IT qualification / apprenticeship

Job description

Get ready to Own your development as an IT Technician at Trouw Nutrition, a Nutreco company. As part of a global leader in animal nutrition, you'll join a business that's feeding the future while investing in the growth of its people. This is a fantastic opportunity to build broad IT experience across both modern business systems and specialist manufacturing technologies, supported by an experienced team that will help you learn, develop and grow. Own your development, Own your skills and Own your future.

What You'll Do

Reporting to the Business IT Manager, you’ll provide support to colleagues across our Ashbourne site and remote workforce. This is a hands-on role offering exposure to a wide range of technologies, from Microsoft platforms and end-user support through to specialist manufacturing systems and factory-based technology.

You will:

• Act as a first point of contact for IT support requests, both remotely and face-to-face.
• Provide first and second-line support for desktops, laptops, printers, mobile devices and other IT equipment.
• Troubleshoot and resolve hardware, software, network and user access issues in a timely and professional manner.
• Install, configure and maintain Windows operating systems, Microsoft applications and business systems.
• Support the setup of new starters, including user accounts, permissions, hardware and workstation configuration.
• Assist with the maintenance and support of manufacturing IT systems, machine controls and factory-based technology.
• Monitor and maintain IT equipment inventories, documentation and knowledge base resources.
• Assist with software rollouts, technology upgrades and continuous improvement projects across the site.
• Perform root cause analysis, identify recurring issues and help implement long-term solutions.
• Support IT security activities, including patching, antivirus management and adherence to data protection policies.
• Work closely with colleagues across the business, explaining technical issues in a clear and user-friendly way while delivering excellent customer service.

Who We're Looking For

We're looking for someone who is eager to learn, enjoys solving problems and is ready to take ownership of their development. This is an excellent opportunity for somebody early in their IT career who wants variety, responsibility and exposure to a wide range of technologies.

You’ll ideally have:

• An IT degree, relevant IT qualification, completed apprenticeship or 1-2 years of experience in a similar role.
• Experience supporting end users and troubleshooting hardware and software issues.
• Good knowledge of Microsoft Windows and Microsoft Office applications.
• Strong communication skills and a customer-focused approach.
• A practical, hands-on attitude and willingness to work within both office and manufacturing environments.
• A collaborative mindset and enthusiasm to learn.
• Able to work Monday to Friday 0830 - 1730 at our Ashbourne site.
• Willing to support with very occasional weekend work as and when needed.

What You’ll Receive

As part of Trouw Nutrition and Nutreco, you’ll join a global organisation with a strong commitment to developing its people and creating meaningful careers.

You’ll benefit from:

• The opportunity to learn from an experienced IT team and gain exposure to a diverse technology landscape.
• Access to learning and development opportunities across Nutreco and the wider SHV Group.
• 25 days of annual leave per year.
• Access to the cycle to work scheme.
• Pension contributions.

How and Why to Find Out More

If you’re looking for a role where no two days are the same, where you’ll gain exposure to a wide range of technologies and where your development is genuinely supported, we’d love to hear from you.

This is an excellent opportunity to build your IT career within a global organisation whilst making a meaningful contribution to our operations and purpose of Feeding the Future.

Get ready to Own your development, Own your future and Own your career.