IT Technician (10416)

Rosalind Franklin Institute; East Hagbourne; On-site; GBP 25,000 - 31,000; Full time

Job summary

Rosalind Franklin Institute in the United Kingdom is seeking an IT Technician to join the Operations Team. You will provide day-to-day IT support to research and operational staff, manage tickets, and work with the Advanced Research Computing Team to maintain a secure IT environment.

The role is on-site with collaborative start/finish times and coverage from 08:30 to 16:30. This is an excellent opportunity to develop technical skills in a stimulating research setting.

Qualifications

• Some IT support experience.
• Willingness to work onsite.
• Ability to manage and escalate tickets.

Responsibilities

• Be the first point of contact for onsite IT support.
• Install, configure and maintain software and hardware components.
• Diagnose and troubleshoot software and hardware issues.
• Repair and replace damaged computer and network components.
• Support staff with IT challenges.
• Maintain IT documentation and asset register.
• Assist Head of IT with other tasks.

Skills

IT support

Ticketing system

Hardware troubleshooting

Software troubleshooting

Tools

Ticketing software

Job description

Salary: From £28,000 per annum (depending on skills and experience)

We are looking for an IT Technician to join our friendly and collaborative Operations Team. This is an excellent opportunity for someone with some IT support experience who is looking to develop their technical skills and build their career in a stimulating research environment. Working onsite alongside another IT Technician, you will provide day-to-day IT support to our research and operational teams, ensuring requests are managed effectively and resolved in a timely manner. You will take ownership of support tickets, resolving issues directly where possible and escalating more complex requests when needed. You will also work closely with our Advanced Research Computing Team and colleagues across the Franklin to help maintain a reliable, effective and secure IT environment.

The Franklin is a place where we want people to develop. Alongside responsive IT support, you will have the opportunity to contribute to a range of projects and initiatives, broadening your technical experience and developing your knowledge and skills as an IT professional.

As this is a supporting role for the Franklin staff and visitors, there is a requirement to work on site. The team provides core coverage between 08:30 and 16:30, with individual start and finish times agreed collaboratively between Technicians to ensure appropriate service coverage.

Key Responsibilities

As an IT Technician you will:

• Serve as the first point of contact for onsite IT support within the Franklin and managing a cloud-based ticketing system.
• Install, configure and maintain software and hardware components of the computer and network systems.
• Diagnose and troubleshoot software and hardware issues.
• Repair and replace damaged computer and network components.
• Support staff whenever they encounter challenges with computers and network devices.
• Maintain and update technical documentation regularly including the IT Asset Register.
• Support any other tasks as requested by the Head of IT.

From £50,000 per annum (depending on skills and experience)

From £39,500 per annum (depending on skills and experience)