Onsite IT Technician - Grow Your IT Career in Research

Rosalind Franklin Institute; East Hagbourne; On-site; GBP 25,000 - 31,000; Full time

Job summary

Rosalind Franklin Institute in the United Kingdom is seeking an IT Technician to join the Operations Team. You will provide day-to-day IT support to research and operational staff, manage tickets, and work with the Advanced Research Computing Team to maintain a secure IT environment.

The role is on-site with collaborative start/finish times and coverage from 08:30 to 16:30. This is an excellent opportunity to develop technical skills in a stimulating research setting.

Qualifications

• Some IT support experience.
• Willingness to work onsite.
• Ability to manage and escalate tickets.

Responsibilities

• Be the first point of contact for onsite IT support.
• Install, configure and maintain software and hardware components.
• Diagnose and troubleshoot software and hardware issues.
• Repair and replace damaged computer and network components.
• Support staff with IT challenges.
• Maintain IT documentation and asset register.
• Assist Head of IT with other tasks.

Skills

IT support

Ticketing system

Hardware troubleshooting

Software troubleshooting

Tools

Ticketing software

Job description

Rosalind Franklin Institute in the United Kingdom is seeking an IT Technician to join the Operations Team. You will provide day-to-day IT support to research and operational staff, manage tickets, and work with the Advanced Research Computing Team to maintain a secure IT environment.

The role is on-site with collaborative start/finish times and coverage from 08:30 to 16:30. This is an excellent opportunity to develop technical skills in a stimulating research setting.