Information Technology Support Technician

Anson McCade; Greater London; Hybrid; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Private medical and dental cover

10% total pension (5% employer)

Salary sacrifice options

Life assurance

Hybrid work arrangement

Job summary

London-based IT Support Technician role offering approximately one day per week of remote work within a regulated financial services environment.

The position covers end-to-end IT support across hardware, software, accounts, telephony and meeting spaces, with a clear path toward senior support or infrastructure roles.

You will report to the Endpoint Support Manager and Head of IT, benefiting from a structured team with visibility for progression.

Qualifications

• Microsoft 365 knowledge including Teams and OneDrive.
• Active Directory and Entra administration with groups, OUs, GPO and MIM.
• Basic networking: TCP/IP, DHCP and DNS.
• Experience supporting conference rooms and large events on Zoom Rooms or Teams.
• Hands-on hardware and software troubleshooting.
• Experience on a service desk with strong customer focus.
• Understanding of mobile device management and endpoint security.
• Willingness to work set support schedules and be reachable out of hours in emergencies.

Responsibilities

• Taking user calls and logging each issue in the ticket system.
• Setting up and fixing laptops, desktops, phones and mobile devices.
• Configuring network and local printers.
• Administering Windows and Apple iOS devices and their software.
• Working with suppliers to keep their products and services running.
• Ensuring every workstation can reach the services it needs.
• Carrying out equipment installs, moves and changes on site.
• Tracking performance and producing reports.
• Planning and carrying out upgrades, repairs and refresh cycles.
• Writing and updating desktop documentation.

Skills

Microsoft 365 (Teams, OneDrive)

Active Directory & Entra admin

Basic networking (TCP/IP, DHCP, DNS)

Zoom Rooms/Teams for events

Hardware & software troubleshooting

Service desk experience

Mobile device management & endpoint"

Willing to out-of-hours support

Tools

None

Job description

London based. One day a week working from home.

Most helpdesk jobs leave you answering the same ticket types on a loop.

This IT Support Technician role gives you real variety by giving you more responsibility across the whole estate instead.

You would support people who cannot afford to wait, in a regulated financial services setting helping you build a sought-after skillset.

The work

As an IT Support Technician, your week could include:

• Taking user calls and logging each issue in the ticket system
• Setting up and fixing laptops, desktops, phones and mobile devices
• Configuring network and local printers
• Administering Windows and Apple iOS devices and their software
• Working with suppliers to keep their products and services running
• Making sure every workstation can reach the services it needs
• Helping with equipment installs, moves and changes on site
• Tracking performance and producing reports
• Planning and carrying out upgrades, repairs and refresh cycles
• Writing and updating desktop documentation

What it does for your career

A small team means you are not stuck in one queue.

You touch support, hardware, user accounts, telephony and meeting spaces.

If you want market data tools on your CV, this IT Support Technician role gives you real exposure to them giving you further opportunities across the FS space.

You'll also work under FCA Conduct Rules. That discipline carries across financial services IT.

The route from here points towards senior support, endpoint or infrastructure engineering.

You would report to the Endpoint Support Manager, then the Head of IT. It's a clear structure that gives you more visibility which could lead to more opportunities.

What you need

You don't need 100% of the skills listed below, if you feel you are ticking most boxes but missing a few, you should still apply. This could be an opportunity to fill these gaps.

• Microsoft 365 knowledge, including Teams and OneDrive
• Active Directory and Entra administration, including groups, OUs, GPO and MIM
• Basic networking: TCP/IP, DHCP and DNS
• Experience supporting conference rooms and large events on Zoom Rooms or Teams
• Hands-on hardware and software troubleshooting
• Experience on a service desk, with a strong customer focus
• Understanding of mobile device management and endpoint security
• Willingness to work set support schedules and be reachable out of hours in emergencies

Helpful but not essential:

• Bloomberg, Fidessa or Refinitiv support
• Cisco or IPC telephones

Package

• Up to £50,000 per year
• 10% total pension, including 5% from the employer
• Private medical and dental cover
• Salary sacrifice options
• Life assurance
• Around one work from home day a week- this is an onsite contract however hybrid in practice.