IT Technician (10416)

Rosalind Franklin Institute; Harwell; Sur place; GBP 25 000 - 31 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Pension up to 18%

Life Assurance

Bus pass discount

Cycle to Work

Perkbox access

Free on-site parking

Résumé du poste

The Rosalind Franklin Institute on Harwell Campus is seeking an IT Technician to join the Operations Team. The role provides day-to-day IT support to researchers and staff, working onsite with an emphasis on resolving tickets and ensuring a reliable IT environment.

You will collaborate with the Advanced Research Computing Team, maintain documentation, and participate in a range of IT projects to develop your technical skills in a stimulating research setting.

Qualifications

• Experience providing IT support in a professional environment.
• Ability to manage and resolve support tickets.
• Willingness to work on-site at Harwell Campus.

Responsabilités

• Serve as the first point of contact for onsite IT support within the Franklin and manage a cloud-based ticketing system.
• Install, configure and maintain software and hardware components of the computer and network systems.
• Diagnose and troubleshoot software and hardware issues.
• Repair and replace damaged computer and network components.
• Support staff troubleshooting computer and network devices.
• Maintain and update technical documentation including the IT Asset Register.
• Assist Head of IT with other tasks as requested.

Connaissances

IT support

Ticketing system

Hardware maintenance

Software installation

Troubleshooting

Outils

IT Asset Register

Description du poste

The Rosalind Franklin Institute (the Franklin) is a national research centre, funded by the UK Government through UK Research and Innovation, dedicated to transforming life science through interdisciplinary research and technology development.

We are looking for an IT Technician to join our friendly and collaborative Operations Team. This is an excellent opportunity for someone with some IT support experience who is looking to develop their technical skills and build their career in a stimulating research environment. Working onsite alongside another IT Technician, you will provide day-to-day IT support to our research and operational teams, ensuring requests are managed effectively and resolved in a timely manner. You will take ownership of support tickets, resolving issues directly where possible and escalating more complex requests when needed. You will also work closely with our Advanced Research Computing Team and colleagues across the Franklin to help maintain a reliable, effective and secure IT environment.

The Franklin is a place where we want people to develop. Alongside responsive IT support, you will have the opportunity to contribute to a range of projects and initiatives, broadening your technical experience and developing your knowledge and skills as an IT professional.

As this is a supporting role for the Franklin staff and visitors, there is a requirement to work on site. The team provides core coverage between 08:30 and 16:30, with individual start and finish times agreed collaboratively between Technicians to ensure appropriate service coverage.

Key Responsibilities

• Serve as the first point of contact for onsite IT support within the Franklin and managing a cloud-based ticketing system.
• Install, configure and maintain software and hardware components of the computer and network systems.
• Diagnose and troubleshoot software and hardware issues.
• Repair and replace damaged computer and network components.
• Support staff whenever they encounter challenges with computers and network devices.
• Maintain and update technical documentation regularly including the IT Asset Register.
• Support any other tasks as requested by the Head of IT.

This job description set outs the skills and experience we believe are needed to be able to do this job but, research also tells us women are much more likely than men to take this list of requirements as absolute and self-select out of the process. If you think you can deliver this role then we want to hear from you, regardless of the boxes you did not tick.

In return we offer:

• 25 days holidays plus bank holidays and Christmas holiday shutdown
• Generous pension scheme (employer's contribution currently up to 18%)
• Group Life Assurance (also known as Group Life Insurance or Death in Service)
• Buying and Selling Annual Leave
• Workplace Nursery Salary Sacrifice Scheme
• Hub building with state-of-the-art laboratories
• Hybrid and flexible working
• Training and development opportunities for staff at all levels
• Bus pass discount scheme and good transport links to Oxford and surrounding areas
• Cycle to Work Scheme
• Access to employee discount platform (Perkbox)
• Occupational Health and wellbeing support including Employee Assistance (24/7 support and counselling)
• Health Cash Plan
• Subsidised canteen and food outlets on campus
• Free on-site parking
• Campus location in beautiful countryside with social and sports clubs open to staff

The Franklin's underlying aim is to produce the best science for research today, and this means resolutely embracing a diverse team, who have a wide range of experiences, skills and knowledge to push forward on the innovative work our institution delivers. Both our work and our institution are better for it. For further information, view our Equality, Diversity and Inclusion Policy.

We are committed to creating an inclusive environment where every applicant has an equal opportunity to showcase their talents and abilities. This includes making adjustments for candidates with specific needs. Please contact us at [e-mail] to discuss your requirements confidentially.

At the Rosalind Franklin Institute we also welcome applications from all around the world!

Closing date: The closing date for applications is 23:59 on Sunday 29th November 2026.

Early applications are encouraged as we reserve the right to close this vacancy earlier if we identify a suitable candidate.

Applicants should refer to our Candidate Privacy Policy.

Area: Operations

Location: Harwell Campus, Oxfordshire

Type of Post: Full Time (37.5 hours per week)

Period of appointment: Permanent

Salary: From £28,000 per annum (depending on skills and experience)