IT Technician

Hollybank Trustees Ltd; Ellesmere; On-site; GBP 25,000 - 35,000; Full time

Job summary

Hollybank Trustees Ltd seeks an IT Support technician to monitor and repair IT systems across a production environment in Ellesmere. You will configure Digi/Marel labelling devices and manage network infrastructure to ensure a secure, resilient site.

The role requires strong Microsoft 365 knowledge, hands-on hardware skills, and the ability to troubleshoot under pressure while coordinating with group IT and site teams. On-site 40 hours weekly, with interview discussion.

Qualifications

• Experience with Microsoft 365 and Office apps in a production environment.
• Strong troubleshooting skills in a fast-paced environment.
• Willingness to work on-site in Ellesmere.

Responsibilities

• Support, repair and monitor IT systems across departments.
• Configure and support Digi/Marel Retail Labelling machines.
• Maintain IT network infrastructure securely.
• Manage backups, antivirus and Windows updates.
• Administer Microsoft 365.
• Handle production governance tasks and issue tracking.
• Troubleshoot hardware and software problems.
• Provide on-site and face-to-face user support.
• Coordinate with Group IT and site teams.

Skills

Microsoft 365

Windows OS

Networking basics

Hardware repair

Troubleshooting

Tools

Digi/Marel labelling systems

Office 365 admin tools

Job description

Location: On site / Ellesmere SY12, UK
job type: Permanent / Full-time
Sector and subsector: IT | Technical Support
Salary: Negotiable salary

Role Definition:

Support, repair and monitoring of IT systems across all departments in a fast-paced and production environment.

Support and configuration of Digi/Marel Retail Production labelling machines.

Responsible for support of the IT network infrastructure and ensure that the site has in place a secure and resilient environment..

Factory systems software configuration and support.

Production hardware repair and support.

Maintenance and repair of Overhead Track Scales.

Maintenance and repair Industrial Thermal Printers.

Monitoring of Backup, Antivirus and Windows update systems.

Microsoft 365 application administration and support.

Prioritise and follow up support calls within the manufacturing environment.

Communicate with all levels of the business both operational and managerial.

Maintain a list of issues and ensure that they are managed and cleared in a timely manner using our internal service desk for traceability.

Commissioning of desktop and laptop hardware.

Installing and testing operating systems and software applications

Troubleshooting and resolving hardware and software problems

Customer Telephone and face-to-face support.

Carry out responsibilities in accordance with the organisations policies and procedures and industry legalisation.

Communicate with Group IT and other Sites when required.

Perform personal administration.

Daily/Weekly/Monthly Governance Task completion

Strong knowledge of the Microsoft 365 environment and Office applications, with the ability to troubleshoot and resolve technical issues effectively in a fast-paced, high-pressure environment.

Mechanical background with a practical, hands-on approach to problem-solving and a willingness to undertake tasks required to support site production processes.

Confident working independently, using initiative to complete tasks and resolve issues while on shift.

Able to integrate quickly into an established IT team and become a key contributor to maintaining the high levels of service required by the business.

Demonstrates a proactive attitude, adaptability, and a commitment to supporting operational and production objectives.

Hours of Work:

(40hrs per week)To be discussed at the interview

TBC at the interview.