IT Technician

Back TO Work; Harrogate; On-site; GBP 26,000 - 38,000; Full time

Job summary

Back TO Work is seeking an IT Technician for a well-established North Yorkshire food and drink manufacturer. You will deliver essential technical support across production, warehouse, and office environments, ensuring systems run smoothly.

Training will be provided to troubleshoot hardware, software, and network issues, manage Microsoft 365 tools, and support cyber security initiatives. The role offers development in a fast-paced manufacturing setting and cross-department collaboration.

Qualifications

• Interest in IT and technology with a proactive learning mindset.
• Strong problem-solving and troubleshooting abilities.
• Clear communication and customer service skills.
• Ability to prioritise tasks and manage workloads.
• Excellent attention to detail and organisational skills.
• Ability to work independently and as part of a team.
• Willingness to learn new technologies and systems.

Responsibilities

• Provide first-line IT support to users across the business.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain PCs, laptops, printers, and mobile devices.
• Assist with user account management and password resets.
• Support Microsoft 365 applications and cloud services.
• Monitor IT systems and report issues to senior staff.
• Assist with software deployments, updates, and patch management.
• Maintain documentation of IT assets and support tickets.
• Support cyber security initiatives and policy adherence.
• Assist with IT projects, system upgrades, and infrastructure improvements.
• Provide support for manufacturing and OT systems when required.

Skills

Interest in IT

Problem solving

Communication

Prioritisation

Attention to detail

Teamwork

Willingness to learn

Job description

About the Company

Our client is a well-established food and drink manufacturer in North Yorkshire, with a strong reputation for quality, innovation, and customer service. As the business continues to grow and invest in technology, they are looking for a motivated IT Technician to join their team and provide essential technical support across the organisation.

Role Overview

The IT Technician will play a key role in supporting the company's IT infrastructure, ensuring systems, hardware, and software operate efficiently across production, warehouse, and office environments. This is an excellent opportunity for an individual looking to develop their career within IT while gaining exposure to a fast-paced manufacturing environment.

Key duties (Training to be provided)

• Provide first-line technical support to users across the business.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain PCs, laptops, printers, and mobile devices.
• Assist with user account management, password resets, and access permissions.
• Support Microsoft 365 applications and cloud-based services.
• Monitor IT systems and report potential issues to senior IT staff.
• Assist with software deployments, updates, and patch management.
• Maintain accurate documentation of IT assets, support tickets, and system procedures.
• Support cyber security initiatives and ensure adherence to company policies.
• Assist with IT projects, system upgrades, and infrastructure improvements.
• Provide support for manufacturing and operational technology systems where required.

Required Skills & Qualities

• Strong interest in IT and technology.
• Excellent problem-solving and troubleshooting abilities.
• Strong communication and customer service skills.
• Ability to prioritise tasks and manage workloads effectively.
• Good attention to detail and organisational skills.
• Ability to work independently and collaboratively within a team.
• Willingness to learn new technologies and systems