IT Systems Support Manager

DHL; Birmingham; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading supply chain business is seeking an IT System Support Manager in Birmingham to lead a team of IT Analysts. This role involves managing on-site IT support, ensuring compliance with IT governance, and fostering customer relationships. Ideal candidates should have IT management experience in a complex environment, preferably in logistics, along with solid skills in change management and SQL reporting. Join a dynamic company that values inclusivity and offers a range of competitive benefits.

Benefits

Private Medical Insurance

25 days annual leave

Discretionary performance bonus

Flexible working options

Generous pension scheme

Free 24/7 GP consultations

Lifestyle discounts

Affordable loans and savings schemes

Qualifications

• IT experience in a large complex organisation managing a team.
• Experience in the logistics or supply chain industry is preferred.
• Strong influencing skills for stakeholder management.

Responsibilities

• Lead and manage the on-site IT team for local IT issues.
• Coordinate IT functions and communicate with operational colleagues.
• Act as a site IT subject matter expert for IT projects.

Skills

IT team management

Internal Customer and Stakeholder Management

Change management

SQL and report writing

Warehouse Management Systems (WMS)

Tools

PowerBI

Blue Yonder WMS

Manhattan WMS

Dispatcher

Job description

Grade: RCS Grade M

Contract Type: Permanent (Full-Time)

Location: Hams Hall, Coleshill Birmingham

DHL, an award-winning, leading supply chain business is seeking a IT System Support Manager, managing a team of IT Analysts providing on-site IT support within a Business unit and act as customer liaison for all IT services impacting the site.

IT is the nerve system of Supply Chain – we connect different parts of our organisation with each other and to customers, translating business needs into solutions across the globe. Our IT professionals play a vital role as strategic partners, capable of enacting value-adding change through standardisation, differentiation, and innovation.

WHAT YOU'LL DO

• Lead with Purpose: Provide leadership and management to the on-site IT team representing the IT agenda across the site. Communicate and coordinate any local site IT incidents with customer IT helpdesk and support teams.
• Drive Performance: Successful delivery for IT solutions will include the coordination of central IT functions and coordinating and communicating with site operational colleagues. This will include local change management and incident coordination and support the management of IT products.
• Innovate: Play an active role in IT project delivery for the site, act as a site IT SME providing end user service to enable the effective use of IT. Work with site-based operations teams to identify areas of development to the IT services.
• Customer Relationships - lead and co-ordinate relationships and communication with business partners and customers
• Ensure Compliance: Delivery and adherence to DHL IT Strategy and Governance. Including IT Change Management, Training and Documentation.

WHAT YOU'LL BRING

• IT experience in a large complex organisation with strong IT team management of a team of 6 IT Analysts.
• Logistics or Supply Chain Industry knowledge is desirable.
• Experience of Internal Customer and Stakeholder Management with good influencing skills.
• Warehouse Management System (WMS) – ideally in Blue Yonder WMS, but you could also have Manhattan or Dispatcher experience.
• Must have an interest in business technology and how to apply it in an operational environment.
• SQL and report writing experience using PowerBI, Vue or WMS reports is desirable
• Experience of working on change management activities.

WHY JOIN US?

• Private Medical Insurance
• 25 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• We're happy to talk about flexible working – just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experiences of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 26th January. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.