IT Systems & Support Analyst

SYTECH; Stoke-on-Trent; On-site; GBP 28,000 - 30,000; Full time

Job summary

Join SYTECH as an IT Systems & Support Analyst, crucial for maintaining and enhancing IT infrastructure. This hands-on role involves troubleshooting, user support, and participating in IT projects, offering you a platform to contribute to strategic IT development. Enjoy a competitive salary and supportive work environment focused on employee growth and well-being.

Benefits

28 days annual leave

Birthday leave

Pension plan

Online GP Access

Life Assurance Benefit

Company Sick Pay

Optional Income Protection Scheme

Free Eyecare

Flexible Working Arrangements

Employee Assistance Programme

Health & Wellbeing Programme

BrightExchange discounts

Social events

Free On-Site Parking

Casual Dress Code

Qualifications

• Experience supporting and managing a wide range of IT systems.
• Hands-on knowledge of Microsoft products and security tools.
• A proactive, problem-solving approach.

Responsibilities

• Provide level one and two support to internal customers.
• Assist with systems administration tasks, including user account management.
• Support hardware and software deployment and maintenance.

Skills

Microsoft 365

Windows Server

Group Policy

Hypervisors

SIEM

Antivirus systems

SQL Management

VOIP Phone Systems

Problem Management

Security Auditing

Education

Relevant IT qualification

Job description

Join SYTECH – We're Hiring an IT Systems & Support Analyst

At SYTECH, we do more than digital forensics – we support justice, security, and innovation. Behind the scenes, our IT infrastructure is the backbone of everything we do, and we are looking for a skilled and proactive IT Systems & Support Analyst to help keep it strong, secure, and continuously improving.

About the Role

As our IT Systems & Support Analyst, you will sit at the heart of our technical operations, bridging front-line support and strategic IT development. You will troubleshoot complex issues, manage systems, support users, and play a key role in IT projects across the business. It is a hands-on role with real scope to contribute ideas and shape how we use technology to deliver critical services.

Key Responsibilities

• Provide level one and two support to internal customers.
• Assist with systems administration tasks including user account management, permissions, patching, backups, and monitoring.
• Support the deployment, configuration, and maintenance of hardware and software across the organisation.
• Participate in IT-related projects, including software rollouts, infrastructure upgrades, and implementation of new tools or services.
• Maintain and update IT documentation, asset registers, and knowledge base articles.
• Monitor and respond to system alerts and performance issues.
• Ensure adherence to security best practices, policies, and procedures.
• Liaise with third-party suppliers and service providers when necessary.
• Provide occasional cover for the IT Manager during absences and contribute ideas to improve SYTECH’s IT strategy and performance.

What You’ll Bring

• Experience supporting and managing a wide range of IT systems in a professional setting.
• Hands-on knowledge of Microsoft 365, Windows Server, Group Policy, Hypervisors (e.g. VMware), and security tools such as SIEM or antivirus systems.
• Knowledge of managing Microsoft products such as Active Directory, Intune and M365
• Knowledge of managing SQL
• Group Policy Management and Administration
• Management of Windows Servers
• Management of Linux (Multiple Distros)
• Management of VOIP Phone Systems
• Setup and management of SIEM solutions, including Windows Event Forwarding
• Hypervisor and VMWare management
• Anti-Virus Support and Administration
• Security Auditing and Patching Administration
• Problem Management and Critical Data-Management
• A proactive, problem-solving approach and the ability to communicate technical information clearly.
• A full UK driving licence, as travel between sites may be required.

What We Offer:

Annual Leave: 28 days of holiday, inclusive of bank holidays.
Birthday Leave: Enjoy an additional day off on your birthday.
Pension Plan: Secure your future with our retirement benefits.
???? Online GP Access: 24/7 access to online GP services for you and your family.
️ Life Assurance Benefit: £30,000 pay out to your nominated beneficiary, plus concierge support for wills and funeral planning.
Company Sick Pay: Receive a proportion of your wages from the first day of sickness.
️ Optional Income Protection Scheme: Up to 75% of your salary for long-term illness beyond 28 weeks.
Free Eyecare: Complimentary eye tests and vouchers towards glasses and frames.
Flexible Working Arrangements: Tailored to fit your lifestyle and personal needs.
Employee Assistance Programme: 24/7 confidential counselling, plus support for financial, legal, social, physical, and mental well-being.
Health & Wellbeing Programme: Access a Health Hub app, onsite Mental Health First Aiders, and continuous support.
️ BrightExchange: Exclusive deals and discounts on a wide range of products and services.
Engaging Social Events: Build connections through team activities with our SYTECH Social Club.
Free On-Site Parking: Convenient and accessible parking.
Casual Dress Code: Enjoy a comfortable work environment.

Starting salary: £28,000 - £30,000-depending on your experience, skills, and qualifications, plus the opportunity for growth based on your performance and contributions to the role.

Why SYTECH?

At SYTECH, we are dedicated to creating a welcoming and inclusive environment where everyone is valued and empowered to contribute to our collective success. We actively encourage applications from individuals with diverse experiences, recognizing that varied perspectives strengthen our team and is key to innovation and growth.

We proudly embrace diversity as an equal opportunity employer, where every hiring decision revolves around qualifications, merit, and business needs, without exception. We are committed to ensuring an inclusive, supportive recruitment process for all applicants. If you have any access needs or require any adjustments, whether related to a disability, neurodiversity, or any other reason, please let us know. We’re happy to discuss how we can make the process work for you, from interview arrangements to any other support that may be helpful.

Accessibility Notice:

Please note that our offices are located on the first floor of a building without lift access, which may present challenges for individuals who are unable to use stairs. We recognise the importance of accessibility and are committed to making reasonable adjustments wherever possible. If this may affect your ability to attend an interview or carry out the role, please let us know, we will be happy to discuss potential accommodations.

Important Information:

• We're handling this recruitment process in-house, so we kindly ask agencies and recruiters not to contact us about this position. Thank you for your cooperation.