Graduate Customer Support Analyst

dynaTrace software GmbH; Maidenhead; Remote; GBP 25,000 - 35,000; Full time

Job summary

Dynatrace is seeking a Remote Technical Customer Support representative to join their Insights Services team. This role includes providing customer support, conducting data analysis, and assisting with product configuration to ensure successful utilization of their Digital Experience products. With a focus on training and a commitment to customer success, this position is ideal for those looking to start their career in technology with a leading company.

Benefits

Competitive compensation packages

Culture of excellence

Opportunities to work with top cloud providers

Qualifications

• 1 year of experience in technology related field required.
• Familiarity with data-driven analysis preferred.

Responsibilities

• Provide support and training for the Digital Experience product line.
• Analyze day-to-day performance and availability data.
• Create and manage web and mobile measurements scripts.

Skills

Data analysis

Customer service

Technical understanding

Problem solving

Education

Associate’s Degree in a technology related field

Bachelor’s Degree in a technology related field

Tools

JavaScript

Job description

Your role at Dynatrace

We are looking for motivated individuals who enjoy working with customers, think the idea of data analysis is fun and want to grow in their understanding of web and mobile performance. This is not just a job; it is a starting point for a career at Dynatrace. As a Remote Technical Customer Support, you will work within our Insights Services team, supporting eight to ten named customers. You won’t be alone but paired with a more senior Analyst, working together to provide outstanding customer service. Your journey will begin with 6 weeks of extensive product training followed by job shadowing as you learn the role. Each day, you will ensure our products are working for our customers, helping them understand the performance data we collect about their sites and being their go-to person for trainings and configuration. Most of this customer interaction happens over email or Slack. If you have always wanted to work in technology, Dynatrace could be the right company for you.

Responsibilities include:

• Work closely with an internal Analyst to provide support and training for the Digital Experience product line for your clients
• Assist in configuration and implementation of best practices and maintain a customer’s Dynatrace environment based on communicated customer business goals
• Responsible for an in depth, technical understanding of the Dynatrace Digital Experience product (Real User Data, Session Replay and Synthetic data)
• Create and manage web and mobile measurements scripts
• Analyze day-to-day performance and availability data while providing clear, in-depth, and concise root cause analysis for both customers and internal
• Analysts Proactively identify issues, escalating to appropriate team members as needed and communicating progress

What will help you succeed

Minimum Requirements:

• Associate’s Degree in a technology related field is required
• Minimum of 1 year of experience in technology related field

Preferred Requirements:

• Bachelor’s Degree in a technology related field is preferred
• Experience in data driven analysis
• Excellent at working with, understanding and analyzing data Familiarity with JavaScript

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.