Information Technology Support Analyst

JR United Kingdom; Birkenhead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading pharmaceutical company in Liverpool seeks an IT Support Analyst to provide essential support to its IT Business Services. In this role, you will manage user issues, incidents, and service requests, while also driving improvements in IT systems. Candidates should hold a degree in IT or have equivalent experience, along with proven expertise in desktop support and Microsoft 365. Join a dynamic team and contribute to operational efficiency in a vital industry.

Qualifications

• Degree in IT related field or equivalent experience.
• Proven experience in desktop support and Microsoft 365.
• Practical experience with IT hardware and software installation.

Responsibilities

• Provide support to all users of the IT Business Services.
• Log and resolve incidents, service requests, problems, and changes.
• Suggest and implement improvements in existing IT systems.

Skills

User Support

Desktop Support

IT Hardware

IT Software

Technical Support

Microsoft 365

IT Service Desk

Education

Degree in IT related field

Job description

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Client:

Hyper Recruitment Solutions

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

ROLE OVERVIEW

Our client is currently looking for an IT Support Analyst to join a leading pharmaceutical company based in Liverpool. As the IT Support Analyst, you will be responsible for providing support to users of all IT Business Services and assisting in the deployment and management of these services.

KEY DUTIES AND RESPONSIBILITIES:

Your duties as the IT Support Analyst will be varied; however, the key duties and responsibilities are as follows:

1. Provide support to all users of the IT Business Services.

2. Log and resolve incidents, service requests, problems, and changes through to a satisfactory resolution.

3. Administer IT Business Services in line with company policy and procedure.

4. Suggest and implement improvements in existing IT systems and procedures.

ROLE REQUIREMENTS:

To be successful in your application to this exciting role as the IT Support Analyst, we are looking to identify the following on your profile and past history:

1. Degree in an IT related field (or equivalent experience.)

2. Proven industry experience in desktop support and Microsoft 365.

3. A working knowledge and practical experience with IT hardware and software installation and management.

Key Words:

IT Support Analyst / IT Service Desk / Desktop Support / Microsoft 365 / IT Business Services / Technical Support / ITIL Foundation / IT Systems / User Support / IT Hardware / IT Software

Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer. We welcome applications from anyone who meets the role requirements. HRS exclusively supports the Life Science sectors, combining recruitment expertise with scientific knowledge to help you advance your career.