Retail Systems Support Analyst

Greene King; Burton-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Greene King as a Retail Systems Support Analyst where you'll support critical retail systems. You will manage data transitions, build stakeholder relationships, and ensure the delivery of business initiatives. This role offers the chance to work in a leading company in the hospitality sector, offering a competitive salary and various employee benefits.

Benefits

33% discount on food and drink for you and 15% for loved ones

50% discount at Greene King Inns

Free employee assistance program

Training and development opportunities

Access to Wagestream

Qualifications

• Experience in the pub, restaurant, hotel, or hospitality industry would be advantageous.
• Good knowledge of Excel will be beneficial.

Responsibilities

• Deliver data transition onto tills and retail systems for menu and price changes.
• Manage workloads to ensure deadlines are met with a 100% success rate.
• Resolve service calls to minimize impact on customers.

Skills

Attention to detail

Knowledge of Excel

Stakeholder management

Education

Experience in a similar role

Job description

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Talent Acquisition Partner - Marketing & Digital

In your role as Retail Support Systems Analyst, you will…

• Deliver a successful transition of data onto tills and other retail systems, supporting the business in menu changes, promotions and price changes
• Manage and prioritise workload ensuring 100% success rate on meeting deadlines
• Establish good relationships with key stakeholders, especially Food and Marketing Teams, to ensure that the Retail Systems team supports the delivery of key business initiatives within required timescales
• Support the delivery of acquisitions and new IT initiatives and integrations to the business through the delivery and build of data
• Resolve issues and service calls raised to business SLA thereby ensuring minimum impact to Customer
• Act as a BA to perform detailed analysis of complex business process requirements and provide appropriate system solutions
• Some travel may be required to meet key stakeholders and visit pubs
• Some evening and weekend work may be required to support the business
  
  

What You'll Bring…

• Attention to detail and following quality assurance procedures to ensure “right first time” delivery to the Retail System solutions
• Experience in a similar role or proven experience in the pub, restaurant, hotel or other hospitality role would be advantageous
• Good knowledge of Excel would be advantageous
  
  

Company Description

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, General Business, and Management

• Industries

  Food and Beverage Services, Hospitality, and Retail

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