IT Service Desk Analyst

Wienerberger; Cheadle; On-site; GBP 27,000 - 31,000; Full time

Job summary

Join Wienerberger as an IT Service Desk Analyst at their Head Office in Cheadle. This role involves providing first-line IT support, managing incidents via a ticketing system, and ensuring exceptional customer service. With a competitive salary and numerous benefits, it's an excellent opportunity for professional growth.

Benefits

Annual bonus up to 4%

Professional growth and training opportunities

Ability to purchase additional holidays

Company pension

Life assurance

Flexible benefits offering

Qualifications

• Experience in providing first-line technical support to customers in a business environment.
• Strong interest in IT (hardware and software).
• Confidence using business systems (e.g., Outlook, ticketing systems).

Responsibilities

• Providing first line IT support to internal customers.
• Resolving customer incidents and changes.
• Installing and configuring new IT equipment.

Skills

Customer service

Problem-solving

Communication

Adaptability

IT knowledge

Education

Technical qualifications (e.g., Microsoft Certificates, ITIL)

Job description

Come and join us as an IT Service Desk Analyst at our Head Office in Cheadle, near Stockport.

Wienerberger is a leading international provider of building materials and infrastructure solutions.We improve the quality of life and shape the future of construction. With our 19,000 employees at 216 locations in 28 countries, we improve the lives of people all over the world. Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living.

About the Role

Our IT Service Desk is the central point of contact regarding all business IT incidents, changes and task for our internal customers within the UK/Ireland region. We manage our service through a ticket management system, by phone and sometimes in person.

As an IT Service Desk Analyst, you will providing first line IT support to internal customers across the region. Consistently provide high standards of customer service, ensuring that all users are treated respectfully and in an appropriate manner.

This can involve:

• resolving customer incidents, changes and tasks
• escalating more complex tickets or seeking technical advice/guidance from Senior IT Service Desk Analysts
• carrying out analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible.
• diagnose and resolving hardware and software incidents
• install, configure and issue new IT equipment
• contributing to continuous improvements activities that support the improvement of processes and controls within the team
• supporting the IT dept with raising purchase orders for IT equipment/consumables
• supporting the IT Service Desk Team Leader with the management of IT assets, leased equipment, stock and intangible items (e.g., software licenses),

Hours of Work: Mon to Fri. 9am to 5pm.

About You

You will be an experienced IT Service Desk team member who has provided first line technical support to customers in a business environment.

You will have excellent customer service abilities, strong communication, and a friendly and adaptable style which will allow you to support both technical and non-technical customers.

You will also have

• Strong interest and knowledge in IT (hardware and software)
• Confidence using business systems (such as Outlook and Ticketing systems)
• Strong problem-solving abilities.
• Adaptable to different priorities and volumes of workload
• Whilst this is an office-based role, a driving licence or flexibility to travel is advantageous as there will be some travel to our sites across the UK.
• It would be advantageous if you have gained technical qualifications (such as Microsoft Certificates or ITIL)

About our Benefits

• Salary: £27,000 to £30793 (depending on experience)
• Annual bonus up to 4%
• Professional growth, training, and opportunities to hone your skills and knowledge
• Ability to purchase additional holidays
• Company Pension
• SIP – ability to become a shareholder via our Share Scheme
• Life Assurance
• Flexible benefits offering (including health, wellbeing and money saving opportunities)

So what are you waiting for? Come and join Wienerberger as an IT Service Desk Analyst and start growing your career with us today!

The closing date for this role is subject to change and may be closed earlier than advertised.