Graduate Customer Support Analyst

Dynatrace; Maidenhead; Remote; GBP 25,000 - 35,000; Full time

Job summary

Dynatrace is seeking motivated graduates for the Graduate Customer Support Analyst role, where you'll support customers and gain valuable training in web and mobile performance. This entry-level position offers an exciting starting point for a career in technology, with extensive product training and mentorship opportunities.

Benefits

Competitive compensation packages

Extensive product training

Opportunities to work with large cloud providers

Qualifications

• Minimum of 1 year of experience in a technology-related field.
• Familiarity with data-driven analysis.

Responsibilities

• Support and train clients on the Digital Experience product line.
• Analyze performance and availability data.
• Create and manage measurement scripts.

Skills

Data analysis

Customer service

Communication

Problem solving

Education

Associate’s Degree in a technology related field

Bachelor’s Degree in a technology related field

Tools

JavaScript

Job description

Join to apply for the Graduate Customer Support Analyst role at Dynatrace

Join to apply for the Graduate Customer Support Analyst role at Dynatrace

Your role at Dynatrace

We are looking for motivated individuals who enjoy working with customers, think the idea of data analysis is fun and want to grow in their understanding of web and mobile performance. This is not just a job; it is a starting point for a career at Dynatrace. As a Remote Technical Customer Support, you will work within our Insights Services team, supporting eight to ten named customers. You won’t be alone but paired with a more senior Analyst, working together to provide outstanding customer service. Your journey will begin with 6 weeks of extensive product training followed by job shadowing as you learn the role. Each day, you will ensure our products are working for our customers, helping them understand the performance data we collect about their sites and being their go-to person for trainings and configuration. Most of this customer interaction happens over email or Slack. If you have always wanted to work in technology, Dynatrace could be the right company for you.

Your role at Dynatrace

We are looking for motivated individuals who enjoy working with customers, think the idea of data analysis is fun and want to grow in their understanding of web and mobile performance. This is not just a job; it is a starting point for a career at Dynatrace. As a Remote Technical Customer Support, you will work within our Insights Services team, supporting eight to ten named customers. You won’t be alone but paired with a more senior Analyst, working together to provide outstanding customer service. Your journey will begin with 6 weeks of extensive product training followed by job shadowing as you learn the role. Each day, you will ensure our products are working for our customers, helping them understand the performance data we collect about their sites and being their go-to person for trainings and configuration. Most of this customer interaction happens over email or Slack. If you have always wanted to work in technology, Dynatrace could be the right company for you.

Responsibilities include:

• Work closely with an internal Analyst to provide support and training for the Digital Experience product line for your clients
• Assist in configuration and implementation of best practices and maintain a customer’s Dynatrace environment based on communicated customer business goals
• Responsible for an in depth, technical understanding of the Dynatrace Digital Experience product (Real User Data, Session Replay and Synthetic data)
• Create and manage web and mobile measurements scripts
• Analyze day-to-day performance and availability data while providing clear, in-depth, and concise root cause analysis for both customers and internal
• Analysts Proactively identify issues, escalating to appropriate team members as needed and communicating progress
  
  

What Will Help You Succeed

Minimum Requirements:

• Associate’s Degree in a technology related field is required
• Minimum of 1 year of experience in technology related field
  
  

Preferred Requirements:

• Bachelor’s Degree in a technology related field is preferred
• Experience in data driven analysis
• Excellent at working with, understanding and analyzing data Familiarity with JavaScript
  
  

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.
  

Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

Referrals increase your chances of interviewing at Dynatrace by 2x

Get notified about new Customer Support Analyst jobs in Maidenhead, England, United Kingdom.

Become a Luxury Brand Evaluator in Kingston, UK- Apply Now

Kingston Upon Thames, England, United Kingdom 2 days ago

Technical Support Specialist Hematology and Urine Analysis

Amersham, England, United Kingdom 6 days ago

St Albans, England, United Kingdom 5 days ago

Freelance Luxury Brand Evaluator Automotive Project in Egham, UK

Egham, England, United Kingdom 2 weeks ago

Gerrards Cross, England, United Kingdom 2 weeks ago

Reading, England, United Kingdom 2 weeks ago

Reading, England, United Kingdom 23 hours ago

Volunteer Secretary to Charity Board and CEO | We Are Stronger Charity

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 day ago

Volunteer Admin Assistants (2 Positions Available) | Time to Heal Directory

Reading, England, United Kingdom 1 day ago

Clerk to Governing Body (Hart & Rushmoor)

Rushmoor, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.