IT Service Desk Analyst - 1st Line

hireful; Bolton; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking an IT Service Desk Analyst to join their newly formed IT Service Desk team in Bolton. This role involves resolving IT issues efficiently, engaging with clients, and offers fantastic opportunities for career growth in a supportive ITIL-based environment. Candidates with experience in M365, Active Directory, Azure, and IT support are encouraged to apply.

Qualifications

• Experience fixing IT issues via phone, email, and in person.
• Working in an ITIL environment preferred but not essential.
• Ability to work in a hybrid setup and keen to join a new team.

Responsibilities

• Ensure clients' IT issues are resolved efficiently in line with SLAs.
• Take ownership of fixing IT problems without escalating unnecessarily.
• Support users with various IT issues, primarily within a first-line capacity.

Skills

M365

Active Directory

Azure Cloud

Basic Networking Skills

Remote Desktop Tools

ITSM Tools

Education

IT-related degree

Job description

Are you an experienced IT Support, IT Service Desk or 1st Line IT Support professional looking for a new challenge? Keen to join a newly created IT Service Desk Team? Are you a friendly tech individual who loves to take on the challenge of trying to fix IT issues without necessarily needing passing them on to the next level of support? If so…this could well be the opportunity you are looking for. You will be an outgoing individual who loves ensuring that clients needs are listened to and fixed efficiently and as quickly as possible, in line with SLA’s. You will have previous experience fixing IT issues via phone, email and in person where required. Fantastic opportunities to climb the IT Support ladder with us…

Role: IT Service Desk Analyst aka IT Support, 1st Line Support Engineer, Desktop Support Engineer, Desktop Support Analyst

Salary: up to £30k DOE plus great benefits

Location: Bolton, Greater Manchester – Hybrid working is in place

If you have previous experience working on a busy IT service desk in a first line role covering systems such as M365, Active directory, Azure cloud and basic networking skills would stand you in great stead for this role. Experience using remote desktop tools and ITSM tools would also be fantastic. If you have an IT related degree then great…BUT this NOT essential. Finally, you will be working in an ITIL environment, therefore if you have done so before then great, but again not a necessity.

If you like what you see and are keen to apply, please CLICK APPLY and send through a copy of your CV.