Senior IT Systems Engineer — MSP (On‑Site & Remote)

Emplyfy; Chalfont St Giles; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

40 days annual leave

Job summary

Emplyfy, a leading MSP, is seeking an experienced IT Systems Engineer to join their growing technical team. This role focuses on delivering first-line support, visiting client locations as needed, diagnosing issues, and maintaining service records to ensure smooth operations across multiple sites.

The ideal candidate has 5+ years in IT support, hands-on Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), Intune and RMM experience, plus strong networking and Azure administration skills.

Qualifications

• Minimum 5 years in a similar IT support position.
• Experience implementing Cyber Essentials and GDPR compliance measures.
• Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.
• Intune, RMM and VoIP/telephony system experience.
• Networking knowledge covering VLANs, DNS, DHCP, TCP/IP, firewalls, switches and routers.
• Windows Server administration (2016, 2019, 2022).
• Azure deployment and administration experience.
• Strong troubleshooting and customer service skills.
• Familiarity with Windows 10, Windows 11 and macOS environments.

Responsibilities

• Provide first-line support and act as the primary contact for customers.
• Visit customer locations to diagnose and resolve technical issues when required.
• Log, manage and update incidents via the service management platform.
• Maintain regular communication with clients regarding ticket progress.
• Escalate critical issues to senior leadership where appropriate.
• Prioritise and manage daily workload effectively.
• Monitor customer environments and ensure optimal system performance.
• Install, configure and maintain IT hardware and software solutions.
• Produce accurate technical documentation and maintain service records.
• Support incidents remotely and on-site.

Skills

Customer service

Troubleshooting

Networking knowledge

Windows/macOS familiarity

Cyber Essentials awareness

Tools

Intune

RMM

VoIP/telephony

Azure

Exchange Online

Job description

Emplyfy, a leading MSP, is seeking an experienced IT Systems Engineer to join their growing technical team. This role focuses on delivering first-line support, visiting client locations as needed, diagnosing issues, and maintaining service records to ensure smooth operations across multiple sites.

The ideal candidate has 5+ years in IT support, hands-on Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), Intune and RMM experience, plus strong networking and Azure administration skills.