IT Support Technician — Grow with a Collaborative Team

Nextech Group; Huntingdon; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Growth opportunities

Training and development

Career progression

Collaborative IT team

Job summary

Nextech Group in Huntingdon is seeking an IT Support Technician to join our growing support team. You will be the first point of contact for clients, resolving technical issues and escalating complex problems to senior engineers when needed.

The role suits someone with prior IT support or service desk experience, who enjoys helping users and delivering excellent customer service. You will troubleshoot Microsoft 365, Windows, Active Directory, and basic networking while maintaining thorough

Qualifications

• Proven IT Support/Helpdesk/Service Desk experience.
• Strong knowledge of Microsoft 365, Windows OS, Active Directory and networking.
• Excellent customer service and communication skills.
• Structured troubleshooting approach and attention to detail.

Responsibilities

• Provide first-line technical support via phone, email and ticketing system.
• Log, manage and resolve support tickets in line with SLAs.
• Troubleshoot issues relating to Microsoft 365, Windows operating systems, Active Directory, and basic networking.
• Support end-user hardware including laptops, desktops, printers, mobile devices, and VoIP systems.
• Escalate complex issues to senior engineers when required.
• Keep users informed throughout the lifecycle of support tickets.
• Work closely with colleagues and third-party suppliers to ensure timely issue resolution.
• Maintain accurate documentation and update knowledge base articles where appropriate.
• Contribute ideas and improvements to enhance service delivery and team efficiency.

Skills

Customer service

Communication skills

Troubleshooting

Organised

Prioritisation

Willingness to learn

Workload management

Microsoft 365

Windows OS

Active Directory

Networking fundamentals

Tools

Microsoft 365

Windows OS

Active Directory

Job description

Nextech Group in Huntingdon is seeking an IT Support Technician to join our growing support team. You will be the first point of contact for clients, resolving technical issues and escalating complex problems to senior engineers when needed.

The role suits someone with prior IT support or service desk experience, who enjoys helping users and delivering excellent customer service. You will troubleshoot Microsoft 365, Windows, Active Directory, and basic networking while maintaining thorough