IT Support Analyst — Grow in Microsoft 365 & Security

Opus People Solutions Limited; Ipswich; On-site; GBP 23,000 - 27,000; Full time

Job summary

Ver tas Group IT support analyst role based in Ipswich, delivering first-line assistance across the business. You’ll help users with Microsoft 365, Windows devices and business apps, handle incidents, onboarding, and device configurations, and contribute to service improvements and cyber security initiatives.

Join a collaborative IT team that values customer service, knowledge sharing, and development. The role offers learning opportunities across a broad technology landscape and the chance to

Qualifications

• Experience in an IT Support or Service Desk role.
• Knowledge of Microsoft 365 and modern workplace technologies.
• Strong problem-solving and communication skills.
• Excellent communication and customer service skills.
• Willingness to learn and grow technical skills.
• Proactive approach and ownership of problems.

Responsibilities

• Be the first point of contact for IT support queries and incidents.
• Support Microsoft 365, Windows, laptops, mobile devices and business applications.
• Support users with onboarding, account setup, and IT inductions.
• Configure and deploy laptops, mobile devices, and peripherals.
• Troubleshoot networking and connectivity issues.
• Support cyber security activities and help colleagues work securely.
• Work with colleagues and third-party suppliers to ensure excellent service delivery.
• Contribute to continuous improvement and knowledge sharing within the IT team.
• Identify opportunities to improve the user experience.

Skills

IT Support

Microsoft 365

Communication

Problem-solving

Tools

Windows OS

Job description

Ver tas Group IT support analyst role based in Ipswich, delivering first-line assistance across the business. You’ll help users with Microsoft 365, Windows devices and business apps, handle incidents, onboarding, and device configurations, and contribute to service improvements and cyber security initiatives.

Join a collaborative IT team that values customer service, knowledge sharing, and development. The role offers learning opportunities across a broad technology landscape and the chance to