First-Line IT Support Technician — User-Centric Tech & Growth

Ridge and Partners LLP; West of England; On-site; GBP 21,000 - 28,000; Full time

Job summary

Ridge and Partners LLP in the West of England seeks a 1st Line IT Support Technician to join the Technology team, delivering reliable user support across hardware, software and connectivity. You will be the first point of contact via phone, self-service portal and walk-ins, resolving issues and documenting solutions.

You will develop technical expertise, progress toward infrastructure-based work, and contribute to service improvements while maintaining a strong focus on user experience and

Qualifications

• Experience troubleshooting hardware, software, printers and network connectivity.
• Experience supporting Microsoft product suite and Windows 11 SaaS apps.
• User account management using Active Directory.
• Device setup for laptops, desktops and mobile devices.
• Excellent verbal and written communication.
• Ability to follow documented procedures.

Responsibilities

• Provide IT service operations and user support across the business.
• Assist information security initiatives and compliance.
• Support technology delivery and project management activities.
• Support business applications and digital platforms.
• Analyze data and analytics to improve services.
• Assist with procurement, vendor and asset management.
• Develop and maintain documentation and knowledge base.

Skills

Troubleshooting

Microsoft products

Active Directory

Device configuration

Communication

Procedural discipline

Job description

Ridge and Partners LLP in the West of England seeks a 1st Line IT Support Technician to join the Technology team, delivering reliable user support across hardware, software and connectivity. You will be the first point of contact via phone, self-service portal and walk-ins, resolving issues and documenting solutions.

You will develop technical expertise, progress toward infrastructure-based work, and contribute to service improvements while maintaining a strong focus on user experience and