Growth IT Support Analyst — Microsoft 365 & Windows

Science Group; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Career development

Mentoring

Job summary

Science Group in Cambridge is seeking a customer-focused Junior IT Service Desk Analyst to join our IT team. This first-line role supports users across Windows 11, Microsoft 365, Teams and basic connectivity, delivering responsive help in a modern environment.

You will handle incidents, manage tickets, assist with onboarding, asset records and documentation, and work with colleagues and suppliers to restore service while following security practices.

Qualifications

• Experience in IT support or similar role preferred.
• Familiarity with Windows 11 and Microsoft 365 applications.
• Understanding of identity management (Azure AD/AD) and basic networking.

Responsibilities

• Act as first point of contact for IT incidents and service requests via phone, email, chat, remote tools and in person.
• Troubleshoot and resolve issues across Windows 11, Microsoft 365, Teams, Outlook, OneDrive, SharePoint, printers and Wi‑Fi.
• Assist with user onboarding, account setup and password resets in line with processes.
• Configure and maintain devices and standard applications using approved tools.
• Document and update tickets with clear notes and escalate when needed.
• Apply cybersecurity best practices for access, data and endpoint protection.
• Maintain asset records and support documentation.
• Support routine maintenance, software updates and small IT projects.
• Collaborate with IT colleagues and suppliers to restore service and improve user experience.
• Identify recurring issues and propose process improvements.
• Work independently while knowing when to ask for guidance.

Skills

Windows 11 support

Microsoft 365 apps

Azure AD / Active Directory

Endpoint support

Networking basics

ITIL / service desk

Cyber security basics

Communication

Customer-focused

Tools

Microsoft 365 admin tools

Job description

Science Group in Cambridge is seeking a customer-focused Junior IT Service Desk Analyst to join our IT team. This first-line role supports users across Windows 11, Microsoft 365, Teams and basic connectivity, delivering responsive help in a modern environment.

You will handle incidents, manage tickets, assist with onboarding, asset records and documentation, and work with colleagues and suppliers to restore service while following security practices.