Information Technology Support Technician

Adria Solutions Ltd; Stoke-on-Trent; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Dynamic and collaborative work culture

Professional development and training

Job summary

Adria Solutions Ltd is assisting a client based in Stoke-on-Trent to recruit an IT Support Technician. The role provides 1st line IT support to end-users and proactively resolves hardware and software issues across all channels.

You will manage on‑premise Microsoft systems, including Windows Server, Active Directory, and Hyper-V, and perform Office 365 tenancy admin tasks such as Exchange, SharePoint/OneDrive, Teams, and security. A collaborative, growth‑minded environment is offered.

Qualifications

• 1-2 years of IT support experience.
• Proficient in Active Directory and Azure administration.
• Knowledge of networking principles and protocols.
• Familiarity with ticketing systems and ITSM tools.

Responsibilities

• Provide efficient and professional 1st line IT support to end-users.
• Manage and troubleshoot on-premise Windows Server, Active Directory, and Hyper-V.
• Handle Microsoft 365 tenancy admin tasks (Exchange, SharePoint/OneDrive, Teams, Security).
• Collaborate with colleagues to implement and maintain IT infrastructure solutions.

Skills

Active Directory

Azure administration

Networking concepts

Ticketing systems

ITSM tools

3CX VoIP

Tools

Ticketing systems

ITSM tools

3CX VoIP

Job description

On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented IT Support Technician. As an IT Support Technician, you will provide 1st line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels.

Responsibilities:

• Provide efficient and professional 1st line technical support to end-users.
• Manage and troubleshoot on-premise Microsoft-based systems, encompassing Windows Server, Active Directory, and Hyper-V.
• Handle Microsoft Office 365 tenancy admin tasks, including Exchange, SharePoint/OneDrive, Teams, and Security.
• Collaborate with colleagues to implement and maintain IT infrastructure solutions.

Skills and Experience:

• Ideally, 1-2 years of experience in an IT support role.
• Hands-on expertise in Active Directory and Azure administration.
• Knowledge of networking principles and protocols.
• Familiarity with ticketing systems and IT service management tools.
• Familiarity with 3CX Voice over IP systems/technologies would be advantageous.

This is an excellent opportunity for an IT Support Technician to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits:

• A dynamic and collaborative work environment
• Opportunities for professional development and training.