IT Support Technician — Dynamic, User-Focused Helpdesk

CENTURA GROUP LIMITED; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Centura Group is hiring an IT Support Technician to join the IT Department in Mitcham. The role involves providing 1st/2nd line support, diagnosing hardware and software issues, and onboarding/offboarding staff.

You will support Microsoft 365, Windows devices managed via Intune, and handle network services such as DNS, DHCP and VPNs. A full UK driving licence is required, and you will work in a varied environment across the business.

Qualifications

• Experience supporting Windows 11 and Microsoft 365.
• Experience with Active Directory, Microsoft Entra ID and Microsoft Intune.
• Understanding of TCP/IP networking, DNS, DHCP, VPNs and Wi‑Fi.
• Experience with hardware troubleshooting and PC builds.
• Familiarity with remote support software and IT ticketing systems.
• Strong problem‑solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to prioritise workloads and manage multiple support requests.
• Full UK driving licence.

Responsibilities

• Providing 1st and 2nd line technical support to colleagues
• Diagnosing hardware, software, network and printer issues
• Setting up new users, accounts and permissions
• Managing employee IT onboarding and offboarding
• Supporting Microsoft 365, including Outlook, Teams, OneDrive, Word and Excel
• Managing Windows and mobile devices using Microsoft Intune
• Troubleshooting Wi‑Fi, VPN, DNS and DHCP connectivity issues
• Maintaining laptops, desktops, printers and meeting room technology
• Supporting server, storage and backup administration
• Assisting with cybersecurity, MFA, endpoint protection and Cyber Essentials compliance
• Maintaining IT equipment and software licence inventories
• Supporting IT projects, hardware refreshes and Microsoft 365 deployments
• Creating and maintaining technical documentation and user guides

Skills

Windows 11

Microsoft 365

Active Directory

Microsoft Entra ID

Microsoft Intune

TCP/IP networking

DNS

DHCP

VPNs

Wi-Fi

Hardware troubleshooting

PC builds

Remote support software

IT ticketing systems

Problem-solving

Communication

Customer service

Prioritise workloads

UK driving licence

Tools

Microsoft Intune

Active Directory

Microsoft Entra ID

Microsoft 365

IT ticketing systems

Remote support software

Job description

Centura Group is hiring an IT Support Technician to join the IT Department in Mitcham. The role involves providing 1st/2nd line support, diagnosing hardware and software issues, and onboarding/offboarding staff.

You will support Microsoft 365, Windows devices managed via Intune, and handle network services such as DNS, DHCP and VPNs. A full UK driving licence is required, and you will work in a varied environment across the business.