IT Support Technician

Pure Resourcing Solutions Limited; Norwich; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Annual bonus

Holiday entitlement 25 days

Employee discounts

Wellbeing initiatives

Training & development

Collaborative environment

Career progression

Job summary

Pure Resourcing Solutions Limited is seeking an IT Support Technician to provide 1st and 2nd line support within a busy IT team, covering end-user devices, Microsoft 365 and security. The role is based on site in Norwich with occasional travel to other sites.

Utilities include setting up devices, managing user accounts, and liaising with third-party suppliers. A UK driving licence is required. Joining the team offers a collaborative environment and ongoing development opportunities.

Qualifications

• Previous IT Support, Service Desk or IT Technician experience.
• Strong troubleshooting and problem-solving skills.
• Experience supporting Microsoft Windows environments.
• Knowledge of Active Directory and/or Entra ID.
• Experience supporting Microsoft 365.
• Experience deploying and configuring end-user devices.
• Knowledge of iOS and Android device support.
• Experience using helpdesk or ticketing systems.
• Full UK driving licence.

Responsibilities

• Provide 1st and 2nd line IT support to end users.
• Diagnose and resolve hardware, software and system issues.
• Set up, configure and maintain laptops, desktops and mobile devices.
• Manage user accounts and access permissions.
• Support Microsoft 365 applications and services.
• Assist with software installations, upgrades and system updates.
• Provision equipment for new starters and support user offboarding.
• Maintain accurate IT asset records and documentation.
• Liaise with third-party suppliers where required.
• Escalate major incidents and security concerns appropriately.

Skills

1st and 2nd line IT support

Troubleshooting & problem solving

Windows environments

Active Directory / Entra ID

Microsoft 365

Device deployment & configuration

iOS & Android support

Helpdesk / ticketing systems

Full UK driving licence

Job description

Join a well-established organisation as an IT Support Technician, providing 1st and 2nd line support within a busy and collaborative IT team. This is a fantastic opportunity to work across a modern technology environment, supporting users, devices and business-critical systems.

This role is based on site in Norwich, and may include occasional travel to other sites.

Key Responsibilities

• Provide 1st and 2nd line IT support to end users.
• Diagnose and resolve hardware, software and system issues.
• Set up, configure and maintain laptops, desktops and mobile devices.
• Manage user accounts and access permissions.
• Support Microsoft 365 applications and services.
• Assist with software installations, upgrades and system updates.
• Provision equipment for new starters and support user offboarding.
• Maintain accurate IT asset records and documentation.
• Liaise with third-party suppliers where required.
• Escalate major incidents and security concerns appropriately.

Experience Required

• Previous experience in an IT Support, Service Desk or IT Technician role.
• Strong troubleshooting and problem-solving skills.
• Experience supporting Microsoft Windows environments.
• Knowledge of Active Directory and/or Entra ID.
• Experience supporting Microsoft 365.
• Experience deploying and configuring end-user devices.
• Knowledge of iOS and Android device support.
• Experience using helpdesk or ticketing systems.
• Full UK driving licence.

Benefits

• Annual bonus scheme.
• 25 Days + Bank Holidays
• Employee discounts and reward programmes.
• Health and wellbeing initiatives.
• Ongoing training and development opportunities.
• Supportive and collaborative working environment.
• Long-term career progression opportunities.