IT Service Desk Technician: Windows & 365 Expert

Holmes & Hills Solicitors; Colchester; On-site; GBP 24,000 - 32,000; Full time

Job summary

Holmes & Hills Solicitors is seeking a capable 1st/2nd Line IT Support Desk Technician to serve over 220 colleagues across seven offices. The role focuses on hardware, software, Microsoft 365 and business applications, delivering responsive support in a professional manner.

The successful candidate will travel to offices as needed with a full UK driving licence and access to a vehicle, and provide on-site, remote and telephone support from an office-based base in Marks Tey, Colchester.

Qualifications

• Experience in an IT Service Desk, Helpdesk or Technical Support role.
• Good troubleshooting and problem-solving skills.
• Experience supporting Windows 10/11.
• Strong knowledge of Microsoft Office and Microsoft 365.

Responsibilities

• Provide first and second-line IT support to employees across multiple offices.
• Respond to support requests through the Service Desk Portal and telephone.
• Manage incidents and service requests within agreed timescales.
• Keep support tickets accurate and up to date, recording actions and resolutions.
• Escalate more complex issues to senior members of the IT team when required.
• Keep users updated on progress and expected resolution times.
• Troubleshoot issues with computers, laptops, mobile devices and other IT equipment.
• Assist with Microsoft Teams, Outlook, OneDrive and other Microsoft 365 services.
• Set up, configure and deploy laptops, desktops and mobile devices.
• Prepare and maintain equipment for new and existing employees.
• Maintain records of IT equipment and software.
• Liaise with suppliers and manufacturers regarding repairs, warranties and replacements.
• Assist with routine system monitoring and maintenance.
• Identify recurring issues and suggest IT process improvements.

Skills

IT Service Desk

Customer service

Windows 10/11

Microsoft 365

Tools

Active Directory

Intune

Exchange Online

Job description

Holmes & Hills Solicitors is seeking a capable 1st/2nd Line IT Support Desk Technician to serve over 220 colleagues across seven offices. The role focuses on hardware, software, Microsoft 365 and business applications, delivering responsive support in a professional manner.

The successful candidate will travel to offices as needed with a full UK driving licence and access to a vehicle, and provide on-site, remote and telephone support from an office-based base in Marks Tey, Colchester.