IT Support Technician

CENTURA GROUP LIMITED; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Centura Group is hiring an IT Support Technician to join the IT Department in Mitcham. The role involves providing 1st/2nd line support, diagnosing hardware and software issues, and onboarding/offboarding staff.

You will support Microsoft 365, Windows devices managed via Intune, and handle network services such as DNS, DHCP and VPNs. A full UK driving licence is required, and you will work in a varied environment across the business.

Qualifications

• Experience supporting Windows 11 and Microsoft 365.
• Experience with Active Directory, Microsoft Entra ID and Microsoft Intune.
• Understanding of TCP/IP networking, DNS, DHCP, VPNs and Wi‑Fi.
• Experience with hardware troubleshooting and PC builds.
• Familiarity with remote support software and IT ticketing systems.
• Strong problem‑solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to prioritise workloads and manage multiple support requests.
• Full UK driving licence.

Responsibilities

• Providing 1st and 2nd line technical support to colleagues
• Diagnosing hardware, software, network and printer issues
• Setting up new users, accounts and permissions
• Managing employee IT onboarding and offboarding
• Supporting Microsoft 365, including Outlook, Teams, OneDrive, Word and Excel
• Managing Windows and mobile devices using Microsoft Intune
• Troubleshooting Wi‑Fi, VPN, DNS and DHCP connectivity issues
• Maintaining laptops, desktops, printers and meeting room technology
• Supporting server, storage and backup administration
• Assisting with cybersecurity, MFA, endpoint protection and Cyber Essentials compliance
• Maintaining IT equipment and software licence inventories
• Supporting IT projects, hardware refreshes and Microsoft 365 deployments
• Creating and maintaining technical documentation and user guides

Skills

Windows 11

Microsoft 365

Active Directory

Microsoft Entra ID

Microsoft Intune

TCP/IP networking

DNS

DHCP

VPNs

Wi-Fi

Hardware troubleshooting

PC builds

Remote support software

IT ticketing systems

Problem-solving

Communication

Customer service

Prioritise workloads

UK driving licence

Tools

Microsoft Intune

Active Directory

Microsoft Entra ID

Microsoft 365

IT ticketing systems

Remote support software

Job description

WE’RE HIRING – IT SUPPORT TECHNICIAN | MITCHAM

The Centura Group is looking for an IT Support Technician to join our IT Department in Mitcham.

Established in 2006, Centura Group is the holding company for a number of specialist construction businesses operating across the UK and international markets. Our companies have a long-standing reputation for quality, integrity and delivering exceptional service to our clients.

This is a great opportunity for someone with hands‑on IT support experience who enjoys problem‑solving, supporting users and working across a varied IT environment.

What you’ll be doing:

• Providing 1st and 2nd line technical support to colleagues
• Diagnosing hardware, software, network and printer issues
• Setting up new users, accounts and permissions
• Managing employee IT onboarding and offboarding
• Supporting Microsoft 365, including Outlook, Teams, OneDrive, Word and Excel
• Managing Windows and mobile devices using Microsoft Intune
• Troubleshooting Wi‑Fi, VPN, DNS and DHCP connectivity issues
• Maintaining laptops, desktops, printers and meeting room technology
• Supporting server, storage and backup administration
• Assisting with cybersecurity, MFA, endpoint protection and Cyber Essentials compliance
• Maintaining IT equipment and software licence inventories
• Supporting IT projects, hardware refreshes and Microsoft 365 deployments
• Creating and maintaining technical documentation and user guides

What we’re looking for:

• Experience supporting Windows 11 and Microsoft 365
• Experience with Active Directory, Microsoft Entra ID and Microsoft Intune
• Understanding of TCP/IP networking, DNS, DHCP, VPNs and Wi‑Fi
• Experience with hardware troubleshooting and PC builds
• Familiarity with remote support software and IT ticketing systems
• Strong problem‑solving and troubleshooting skills
• Excellent communication and customer service skills
• Ability to prioritise workloads and manage multiple support requests
• Full UK driving licence

We’re looking for someone who is technically capable, approachable and enjoys helping people. You’ll be joining a varied working environment where no two days are quite the same, with the opportunity to support users across the business while developing your technical knowledge and experience.