IT Support Technician

Concrete Repairs Ltd.; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Contributory pension up to 7%

Professional institution fees covered

Private Health Care

Life Assurance 4 x Salary

26 days holiday rising to 28

Community volunteering leave

Employee assistance plan

Training / evening class allowance £0

Job summary

Concrete Repairs Ltd. in Mitcham is seeking an IT Support Technician to join the IT Department. You will provide hands-on 1st and 2nd line support across a varied IT environment, helping users resolve issues quickly.

Key responsibilities include setting up new users, managing permissions, supporting Microsoft 365 applications, and maintaining devices with Intune. You will troubleshoot networking, Wi-Fi, VPN, and printer problems to keep teams productive.

Qualifications

• Experience with Windows 11 and Microsoft 365.
• Experience with Active Directory, Microsoft Entra ID and Microsoft Intune.
• Understanding of TCP/IP networking, DNS, DHCP, VPNs and Wi-Fi.
• Experience with hardware troubleshooting and PC builds.
• Familiarity with remote support software and IT ticketing systems.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to prioritise workloads and manage multiple support requests.
• Full UK driving licence.

Responsibilities

• Providing 1st and 2nd line technical support to colleagues.
• Diagnosing hardware, software, network and printer issues.
• Setting up new users, accounts and permissions.
• Managing employee IT onboarding and offboarding.
• Supporting Microsoft 365, including Outlook, Teams, OneDrive, Word and Excel.
• Managing Windows and mobile devices using Microsoft Intune.
• Troubleshooting Wi-Fi, VPN, DNS and DHCP connectivity issues.
• Maintaining laptops, desktops, printers and meeting room technology.
• Supporting server, storage and backup administration.
• Assisting with cybersecurity, MFA, endpoint protection and Cyber Essentials compliance.
• Maintaining IT equipment and software licence inventories.
• Supporting IT projects, hardware refreshes and Microsoft 365 deployments.
• Creating and maintaining technical documentation and user guides.

Skills

Windows 11

Microsoft 365

Active Directory

Intune

Networking

Tools

IT ticketing system

Remote support software

Job description

An excellent opportunity has arisen in our Mitcham office to join ourIT Department as aIT Support Technician. This is a great opportunity for someone with hands-on IT support experience who enjoys problem-solving, supporting users and working across a varied IT environment.

Main duties and responsibilities will include:

• Providing 1st and 2nd line technical support to colleagues
• Diagnosing hardware, software, network and printer issues
• Setting up new users, accounts and permissions
• Managing employee IT onboarding and offboarding
• Supporting Microsoft 365, including Outlook, Teams, OneDrive, Word and Excel
• Managing Windows and mobile devices using Microsoft Intune
• Troubleshooting Wi-Fi, VPN, DNS and DHCP connectivity issues
• Maintaining laptops, desktops, printers and meeting room technology
• Supporting server, storage and backup administration
• Assisting with cybersecurity, MFA, endpoint protection and Cyber Essentials compliance
• Maintaining IT equipment and software licence inventories
• Supporting IT projects, hardware refreshes and Microsoft 365 deployments
• Creating and maintaining technical documentation and user guides

CRL is committed to ensure that our staff maximises their potential through learning and development and provide a range of training opportunities.

CRL is an Equal Opportunities employer.

Experience required

• Experience supporting Windows 11 and Microsoft 365
• Experience with Active Directory, Microsoft Entra ID and Microsoft Intune
• Understanding of TCP/IP networking, DNS, DHCP, VPNs and Wi-Fi
• Experience with hardware troubleshooting and PC builds
• Familiarity with remote support software and IT ticketing systems
• Strong problem-solving and troubleshooting skills
• Excellent communication and customer service skills
• Ability to prioritise workloads and manage multiple support requests
• Full UK driving licence

In return we offer

• Competitive and regularly reviewed salary
• Contributory pension scheme, of up to 7%
• Your professional institution fees covered by us
• Private Health Care
• Life Assurance 4 x Salary
• 26 days holiday rising to 28 days (plus bank holidays)
• 3 days paid leave per year to participate in community projects
• Comprehensive employee assistance plan
• Help towards evening class / hobby allowance £150 per academic year