IT Support Engineer

VIQU IT Recruitment; Manchester; On-site; GBP 17,000 - 25,000; Full time

Job summary

VIQU IT Recruitment is seeking an IT Support Engineer in Manchester to manage BAU workloads and provide 1st and 2nd line support across hardware, software, infrastructure and network.

The ideal candidate will be personable with a professional passion for delivering high quality IT support, with hands-on experience in Windows 10/11, M365, Intune and Active Directory, and a practical approach to ITIL processes. Commutable to Manchester five days a week.

Qualifications

• Experience providing 1st/2nd line IT support and hardware issue resolution.
• Strong knowledge of Windows 10/11 administration and support.
• Experience with Microsoft 365, Intune and Active Directory administration.
• Familiarity with ticketing systems and end-user support.
• ITIL practices experience; desirable in Gaming/Film/TV environments.

Responsibilities

• Provide 1st and 2nd line support to end users across hardware, software, infrastructure and network.
• Troubleshoot and resolve issues related to M365, Active Directory and Windows 11.
• Own hardware incidents from diagnosis through repair or replacement.
• Manage Joiners, Movers and Leavers processes end-to-end.
• Diagnose and resolve network connectivity and related issues.
• Contribute to IT project work and ITIL best practices.

Skills

1st/2nd line support

Customer service

Problem solving

Communication

Tools

Windows 10/11

Microsoft 365 (M365)

Intune

Active Directory

Ticketing system

Job description

IT Support Engineer Manchester 6 months

My client is looking for an IT Support Engineer to manage BAU workload and provide 1 and 2 line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services with specific knowledge on high spec hardware while providing a flexible approach to a wide range of IT related tasks.

Key responsibilities of the IT Support Engineer:

• Provide 1 and 2 line support to end users across hardware, software, Infrastructure and network.
• Troubleshoot and resolve issues related to M365, Active Directory and Windows 11.
• Own hardware incidents from diagnosis through repair or replacement.
• Own the process end to end with Joiners Movers Leavers within the business.
• Diagnose and resolve network connectivity and troubleshooting issues.
• Contribute to technology updates and develop ITIL best practices.
• Providing support with additional IT projects.

IT Support Engineer Experience/Technologies:

• Must have experience troubleshooting and repairing hardware issues.
• Must understand Windows 10/11 operating system - Administration and support
• Microsoft Stack including Office 365 and Intune - Administration and support
• Active Directory - Administration and management
• Using ticketing system to respond to portal requests - User support
• Experience in a creative environment within the Gaming / Film / TV sector is very desirable.

The successful IT Support Engineer candidate will be commutable 5 days a week to Manchester.