IT Support Technician Apprentice

EDBRO HYDRAULICS LIMITED; Little Lever; Hybrid; GBP 18,000 - 22,000; Full time

Job summary

A leading hydraulic solutions provider in Little Lever is seeking an IT Support Apprentice to provide essential technical support to staff. This role involves assisting colleagues with device setup, troubleshooting, and handling everyday technical issues. The successful candidate will undertake a level 3 apprenticeship in Information communications technology, with a structured working week and a blend of hands-on experience and training to ensure a comprehensive understanding of IT support.

Qualifications

• Strong communication skills for providing IT support.
• Ability to troubleshoot technical issues.
• Experience with basic IT support tasks is beneficial.

Responsibilities

• Provide frontline IT support to staff across the company.
• Assist colleagues in device setup and troubleshooting.
• Help resolve everyday technical issues as they arise.

Job description

Overview

This role plays a key part in keeping the company running smoothly by providing frontline IT support to staff. As an IT Support Apprentice, you’ll be the first point of contact for technical issues, helping colleagues with everything from device setup to troubleshooting everyday problems.

Course Information

• Course: Information communications technician (level 3)
• Level: 3
• Route: Digital
• Apprenticeship Level: Advanced

Working Arrangements

• Working Week: Monday - Thursday, 8.00am - 4.30pm and Friday, 8.00am - 1.00pm. (likely working remotely once a week on release days to be undisturbed)
• Expected Duration: 18 Months